WILLIAM TIMPANY

• Delivered time-sensitive packages efficiently, ensuring adherence to strict deadlines.
• Navigated complex routes utilizing GPS technology to optimize delivery schedules.
• Maintained accurate records of shipments and deliveries, enhancing operational efficiency.
• Trained new couriers on safety protocols and best practices for effective service delivery.

• Partner with Maricopa County Sheriff's office as law enforcement auxiliary
• Provide law enforcement assistance to any federal, state, and local law enforcement agencies within the State of Arizona; security services for community and civic organizations
• Trained to administer first responder assistance and render medical aid for any call for service

Arizona Rangers accept duty positions in any of the following missions:

• Foot patrols of city or county areas
• Prisoner transport
• Securing crime scenes
• Second man in the car
• Traffic control
• Special public event security
• Disaster support patrols
• Search and rescue
• DUI checkpoint assistance
• US Forestry and fire department support and assistance

• Working closely with the company founders, COO, and the director of retail operations, I create, monitor, and train new company directives, development programs, and growth strategies.
• Operating in an environment that is very much still a startup vibe all HQ executive members are accustomed to wearing multiple hats to further the business and maintain our growth trends.
• Oversee custom production from client-side interaction to manufacturing.
• Created and facilitated in person training to company employees in the United States and Canada
• Spearheaded new company initiatives designed to either expand the custom program or bring financial efficiency to store processes company-wide, including a proprietary custom entry software, CRM, and a tailoring program with local partners.
• In collaboration with fellow HQ team members, I coordinate production and delivery logistics for every custom order.
• Oversee a team of individuals that review all custom orders before submission to our manufacturers
• Handle post-production quality control discrepancies both client-side and with our factories.
• Participated in the preliminary and post-opening processes for all growth opportunities including new store openings, popup events, and local events across the United States.

· Oversee client relationship for Custom Made Department

· Implement key business strategies and strategic alternatives through goal setting, client accommodations and the use of department resources.

· Bridging gap between store-level staff and vertically integrated production facilities, buying departments, reallocation teams, and affiliate fabric mills

· Departmental operations: client invoice analysis, inventory management reports, product reallocation.

· Foster a conducive learning environment for staff members and new-hires

· Maintain outstanding store condition and visual merchandising standards

· Complete departmental administration and ensure compliance with policies and procedures

· Conduct personnel performance appraisals to assess training needs and build career paths and facilitate coaching.

• Ensure high levels of customers satisfaction through excellent service
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff

• Inspected product load for accuracy, and safely move it around the facility to ensure timely and complete delivery.
• Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations.
• Participated with the preparation of a massive location level initiative that was designed to streamline our workload, increase our profits and market-share, and the retention customer satisfaction

• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Participated in and lead seasonal store restructuring for the introduction of new product.

• Relevant Coursework
• Strategic Management (BUS-485)
• Servant Leadership
• GPA: 3.4