William Tyler Hallam
Ionia,Michigan
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Partner Success Manager
ITPartners+
04.2024 - Current
- Managed 76 accounts spread between fully managed, co-managed, and solutions focused partners.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Negotiated contracts with partners to give equitable terms to all parties.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Implemented processes to enforce compliance with partner agreements.
- Expanded the client base by identifying potential customers and offering tailored IT solutions.
- Proposed tailored IT solutions that resonated with client needs, resulting in an increased number of closed deals.
Account Manager and Customer Success
Level and BidWrangler
05.2021 - 04.2024
- Successfully managed relationships with all clients, providing excellent customer service and support.
- Coordinated and crafted marketing campaigns utilizing Facebook and Mailchimp to drive bidder traffic towards our client's auctions.
- Managed all day-to-day operations of Level to include client relations, clerk coordination, marketing efforts, bidder support, and audience growth.
- Utilized B2B marketing and cold calling in order to gain new clients.
- Responsible for onboarding all clients and training their teams on the use of the auction platform.
- Assisted clients in building catalogs, marketing sales, clerking auctions, and invoicing.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built a billing structure for successful collection of monthly service fees from our client base.
- Analyzed customer feedback and data to create tailored solutions that improved customer satisfaction and drove improvements to the platform that garnered further customer success.
- Responded to customer inquiries and solved customer issues in a timely manner.
- Developed strategies to drive customer adoption and retention of BidWrangler products including on-site visits for coaching and process development.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Store Manager
Shentel
03.2020 - 05.2021
- Managed day-to-day operations of a retail store, including sales, customer service, inventory, and scheduling.
- Trained and managed staff of 10 employees, including handling disciplinary action.
- Maintained proper inventory levels, and created and implemented processes for efficient ordering and restocking.
- Handled customer inquiries and complaints in a professional manner.
- Maintained a clean and organized store environment that met all safety, security, and health standards.
- Executed store opening and closing procedures, including cash handling and reconciliation.
- Resolved customer complaints in a professional and timely manner.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Shentel
07.2019 - 03.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Distribution Center Operations Manager - MBP
Target
05.2018 - 06.2019
- Oversaw staff of 42 employees, delegating tasks, recruiting, training, and scheduling.
- Implemented warehouse management systems and procedures to ensure safety, accuracy, and efficiency.
- Developed and maintained SOPs to ensure accurate and timely shipments.
- Analyzed data to determine best practices and process improvements.
- Evaluated performance of staff and provided feedback and coaching.
- Ensured compliance with all applicable regulations and safety standards.
- Improved warehouse efficiency by implementing inventory management systems and streamlining processes.
- Implemented safety programs that resulted in reduced workplace accidents within the distribution center environment.
Education
Bachelor of Arts - International Studies
Virginia Military Institute
Lexington, VA12.2015
Skills
- Account Management
- Deal Closure
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Goal-Oriented
- Issue Resolution
- Team Training
- Goals and performance
- Customer Relationship Management (CRM)
Timeline
Partner Success Manager
ITPartners+
04.2024 - Current
Account Manager and Customer Success
Level and BidWrangler
05.2021 - 04.2024
Store Manager
Shentel
03.2020 - 05.2021
Assistant Store Manager
Shentel
07.2019 - 03.2020
Distribution Center Operations Manager - MBP
Target
05.2018 - 06.2019
Bachelor of Arts - International Studies
Virginia Military Institute
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