William Varela
ORLANDO
Summary
Dynamic Senior Solutions Engineer with 15+ years of experience with a proven track record, excelling in cloud deployments and technical enablement. Strong communicator with a knack for training and collaboration, driving successful deployments and enhancing user experiences.
Overview
20
20
years of professional experience
Work History
Senior Solutions Engineer
Qoria/Linewize
Orlando
01.2020 - Current
- Serve as the technical authority on cloud security, filtering, classroom management, and endpoint agents.
- Lead pre-sales technical discussions, demos, and proof-of-concept deployments.
- Architect implementations including SCIM, RADIUS, Active Directory, VLANs, SSL inspection.
- Troubleshoot network issues across firewalls, DNS, proxies, and VPNs.
- Provide hands-on onboarding and technical enablement.
Senior Solutions Engineer
Momence
Orlando
04.2022 - 11.2022
- Conducted onboarding sessions, technical walkthroughs, and product education.
- Guided configuration of integrations and automations.
- Reduced friction during customer adoption through proactive support.
Senior Solutions Engineer
iboss
Orlando
03.2017 - 01.2020
- Supported deployments for K12 and Enterprise environments.
- Implemented cloud security gateways, SSL inspection, and identity integrations.
- Collaborated with Sales to secure technical wins and resolve objections.
Senior Advanced Repair Agent
Geek Squad
Kissimmee
10.2009 - 03.2013
- Managed repair operations and coached agents on diagnostics and customer support.
- Ensured SOP compliance and provided high-quality technical service.
Technology Support Representative
OCPS
Orlando
08.2005 - 06.2009
- Managed school servers, networks, telephony, and disaster recovery systems.
- Served as primary technical resource for faculty and staff.
Education
Bachelor of Arts - Multimedia Design
International Academy of Design & Technology
Orlando, FL01.2007
Associate of Science - Web Design
International Academy of Design & Technology
Orlando, FL01.2005
Skills
- Networking: VLANs and TCP/IP
- Networking: DNS and HTTPS
- Networking: NAT and DHCP
- Security & Identity: LDAP and Active Directory
- Security & Identity: MFA and RADIUS
- IoT / Physical Security: Access policies and device provisioning
- IoT / Physical Security: Endpoint agents
- Sales Engineering: Pre-sales discovery and product demos
- Sales Engineering: Architecture design and objection handling
- Soft Skills: Executive communication and technical evangelism
- Soft Skills: Training and cross-team collaboration
Additional Information
Bi-Lingual English/Spanish, Experience presenting to executives and IT leadership, Extensive experience with distributed networking and multi-site deployments
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Senior Solutions Engineer
Momence
04.2022 - 11.2022
Senior Solutions Engineer
Qoria/Linewize
01.2020 - Current
Senior Solutions Engineer
iboss
03.2017 - 01.2020
Senior Advanced Repair Agent
Geek Squad
10.2009 - 03.2013
Technology Support Representative
OCPS
08.2005 - 06.2009
Bachelor of Arts - Multimedia Design
International Academy of Design & Technology
Associate of Science - Web Design
International Academy of Design & Technology