Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Languages
Timeline
Generic

William Varela

ORLANDO

Summary

Dynamic Senior Solutions Engineer with 15+ years of experience with a proven track record, excelling in cloud deployments and technical enablement. Strong communicator with a knack for training and collaboration, driving successful deployments and enhancing user experiences.

Overview

20
20
years of professional experience

Work History

Senior Solutions Engineer

Qoria/Linewize
Orlando
01.2020 - Current
  • Serve as the technical authority on cloud security, filtering, classroom management, and endpoint agents.
  • Lead pre-sales technical discussions, demos, and proof-of-concept deployments.
  • Architect implementations including SCIM, RADIUS, Active Directory, VLANs, SSL inspection.
  • Troubleshoot network issues across firewalls, DNS, proxies, and VPNs.
  • Provide hands-on onboarding and technical enablement.

Senior Solutions Engineer

Momence
Orlando
04.2022 - 11.2022
  • Conducted onboarding sessions, technical walkthroughs, and product education.
  • Guided configuration of integrations and automations.
  • Reduced friction during customer adoption through proactive support.

Senior Solutions Engineer

iboss
Orlando
03.2017 - 01.2020
  • Supported deployments for K12 and Enterprise environments.
  • Implemented cloud security gateways, SSL inspection, and identity integrations.
  • Collaborated with Sales to secure technical wins and resolve objections.

Senior Advanced Repair Agent

Geek Squad
Kissimmee
10.2009 - 03.2013
  • Managed repair operations and coached agents on diagnostics and customer support.
  • Ensured SOP compliance and provided high-quality technical service.

Technology Support Representative

OCPS
Orlando
08.2005 - 06.2009
  • Managed school servers, networks, telephony, and disaster recovery systems.
  • Served as primary technical resource for faculty and staff.

Education

Bachelor of Arts - Multimedia Design

International Academy of Design & Technology
Orlando, FL
01.2007

Associate of Science - Web Design

International Academy of Design & Technology
Orlando, FL
01.2005

Skills

  • Networking: VLANs and TCP/IP
  • Networking: DNS and HTTPS
  • Networking: NAT and DHCP
  • Security & Identity: LDAP and Active Directory
  • Security & Identity: MFA and RADIUS
  • IoT / Physical Security: Access policies and device provisioning
  • IoT / Physical Security: Endpoint agents
  • Sales Engineering: Pre-sales discovery and product demos
  • Sales Engineering: Architecture design and objection handling
  • Soft Skills: Executive communication and technical evangelism
  • Soft Skills: Training and cross-team collaboration

Additional Information

Bi-Lingual English/Spanish, Experience presenting to executives and IT leadership, Extensive experience with distributed networking and multi-site deployments

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Senior Solutions Engineer

Momence
04.2022 - 11.2022

Senior Solutions Engineer

Qoria/Linewize
01.2020 - Current

Senior Solutions Engineer

iboss
03.2017 - 01.2020

Senior Advanced Repair Agent

Geek Squad
10.2009 - 03.2013

Technology Support Representative

OCPS
08.2005 - 06.2009

Bachelor of Arts - Multimedia Design

International Academy of Design & Technology

Associate of Science - Web Design

International Academy of Design & Technology