William (Wes) Webster
Tampa,FL
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Agile Product Owner - Salesforce
Truist Bank
01.2020 - 04.2023
- Product Owner for multiple Salesforce Instances supporting 22 business teams.
- Attended Agile ceremonies, demos and production proving activities.
- Broke project into epics and implementable user stories.
- Interacted with internal stakeholders as voice of customer.
- Liaised with product team and development team to help break down requirements.
- Owned and prioritized product backlog.
Application Support Specialist
Truist Bank
10.2010 - 12.2022
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Tested new software and hardware prior to deployment.
- Provided day-to-day support for my application and worked with the Production Support Team to resolve production incidents.
- Wrote detailed test cases for new functionality to ensure program changes match with system requirements.
- Lead business validations following deployments and provided communications to all stakeholders on the resuts.
Regional Operations Manager
Truist Bank
03.2003 - 09.2010
- Managed Operational needs for 12 bank branches
- Performed Internal Controls Audits to ensure teammates were following proper procedures.
- Conducted monthly Operations Excellence meeting with each branches to provide updates to procedures or present new procedures.
- Assisted Corporate Security with Internal Investigations when needed.
- Lead/supported region wide projects including developing communications, scheduling and testing.
Education
Bachelor of Science - Finance
UNC - Greensboro
Greensboro, NCSkills
- Identifying Backlogs
- Scrum Methodology
- Problem Resolution
- Backlog Management
- Sprint Planning
- Risk Management
- User Acceptance Testing (UAT)
- Story Planning
- UAT Support
- Acceptance Criteria
Timeline
Agile Product Owner - Salesforce
Truist Bank
01.2020 - 04.2023
Application Support Specialist
Truist Bank
10.2010 - 12.2022
Regional Operations Manager
Truist Bank
03.2003 - 09.2010
Bachelor of Science - Finance
UNC - Greensboro
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