William Wright Queen
Winston-Salem,NC
Summary
Enthusiastic and driven expert promoting a successful career engaging clients and establishing lasting partnerships. Smart and well-educated with the desire to see others succeed. Ready to step into a Client Success Manager position and pursue new business relationships.
Overview
10
10
years of professional experience
Work History
Client Success Manager
SS&C
12.2020 - Current
- Analyze customer data to identify trends and develop strategies to improve customer success metrics.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Oversee 120+ client relationships
- Assist in implementation of software programs and related systems
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Recruiter
TEKsystems
09.2019 - 12.2020
- Develop recruiting strategies to identify qualified candidates by utilizing various networking tools
- Negotiate wages, benefits, and other terms and conditions of employment candidates
- Completed human resource operational requirements by scheduling and assigning employees.
- Collaborated with HR leadership regarding candidate salary determinations.
- Developed and implemented plans to improve recruitment process.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Advocated for staff members, helping to identify and resolve conflicts.
Heavy Equipment Sales Representative
John Deere
01.2017 - 09.2019
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Trained and mentored new sales representatives.
Director of Maintenance Operations
Boys and Girls Club
07.2013 - 12.2016
- Oversaw the landscaping procedures for 8 recreational fields
- Maintained service logs and maintenance of equipment
- Managed, trained and scheduled 5 employees' day-to-day responsibilities
- Coordinated field times for sporting events and team practices
Education
Bachelor of Arts - Communication
Valdosta State University
2016
Skills
- Effective Customer Communication
- Client Retention & Management
- Contract Negotiations
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Revenue Generation
- Sales Expertise
- Renewal Opportunities
- Brand Enhancements
Timeline
Client Success Manager
SS&C
12.2020 - Current
Recruiter
TEKsystems
09.2019 - 12.2020
Heavy Equipment Sales Representative
John Deere
01.2017 - 09.2019
Director of Maintenance Operations
Boys and Girls Club
07.2013 - 12.2016
Bachelor of Arts - Communication
Valdosta State University
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