Jiulian (William) Zhang
Hong Kong
Summary
Dynamic Senior System Analyst at China Mobile Hong Kong, adept at aligning IT strategy with business objectives. Expert in system architecture and cloud resource management, I successfully led a cross-platform project, enhancing operational efficiency and stakeholder engagement. Proven track record in project management and vendor collaboration, driving impactful business process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior System Analyst
China Mobile Hong Kong
07.2023 - Current
- Aligned IT strategy with business goals through technical leadership in system architecture and operational efficiency.
- Led development team in re-architecting unified personal business portal with cross-platform responsive design.
- Managed end-to-end delivery of 'Points System Phase 2' project, coordinating internal teams and vendors for quality deliverables.
- Analyzed complex business requirements to create technical specifications and UI prototypes, enhancing stakeholder communication.
- Optimized corporate Marketing Platform lifecycle, improving multi-channel delivery and providing data analytics for strategy refinement.
- Oversaw Identity and Access Management (IAM) system, iterating features for security and scalability to meet business needs.
- Developed Python scripts to automate administrative workflows, significantly reducing daily manual effort.
- Resolved customer complaints related to company website, ensuring compliance with Service Level Agreements (SLA).
- Acquired PMP certifications to strengthen project governance.
Senior Mobile Application Developer
China Mobile Hong Kong
01.2019 - 06.2023
- Executed backend modernization, focusing on cloud resource management and API development.
- Managed private cloud resources to ensure high availability and scalability for development environments.
- Spearheaded backend transformation project, migrating legacy system from PHP to Java framework.
- Developed scalable APIs to enhance functionality of 'MyLink' App and support festival campaigns.
- Acquired AWS Certified Cloud Practitioner to strengthen cloud competency.
Mobile Developer
JTSoft Company Limited
09.2018 - 12.2018
- Deployed customized iOS solutions for over 100 enterprise devices, implementing MDM policies to secure assets.
- Optimized iOS update process by establishing a beta-testing protocol for efficient user access.
- Integrated Bitbucket into development workflow, establishing version control standards and minimizing management overhead.
- Refactored CRM interfaces to enhance customer profile lookups, significantly improving efficiency and reducing errors.
Mobile Application Developer
Mad Mobile Application Development Ltd
09.2015 - 08.2018
- Innovation: Integrated offline Google Voice Recognition into in-house GPS navigation systems, enabling locale-aware mapping (Google Maps vs. Amap) for cross-border usage.
- IoT & Hardware: Led the development of an Android launcher for 'MAD Gaze' smart glasses, optimizing the UI/UX for hardware button and touchpad controls.
- Connectivity: Developed streaming applications using P2P and socket client-server technologies to transmit camera feeds from smart glasses to mobile devices.
Education
Bachelor of Arts - Computing
The Hong Kong Polytechnic University
09.2020
Skills
- Requirement analysis and system architecture
- Cloud resource management and computing
- System integration and documentation
- Business process improvement
- User training and workflow automation
- Project management professional (PMP)
- Vendor management and stakeholder communication
- Agile and waterfall methodologies
- Programming in Python, Java, Android, and iOS
- Database management with SQL
- REST API development
- Incident management and SLA compliance
- Data analytics and business intelligence
Certification
- Project Management Professional (PMP)
- AWS Certified Cloud Practitioner
Languages
- Mandarin: Native
- Cantonese: Fluent
- English: Professional Working Proficiency
Timeline
Senior System Analyst
China Mobile Hong Kong
07.2023 - Current
Senior Mobile Application Developer
China Mobile Hong Kong
01.2019 - 06.2023
Mobile Developer
JTSoft Company Limited
09.2018 - 12.2018
Mobile Application Developer
Mad Mobile Application Development Ltd
09.2015 - 08.2018
Bachelor of Arts - Computing
The Hong Kong Polytechnic University