Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LNGG
Timeline
Generic

Willian De Andrade

Pawtucket,RI

Summary

Dynamic and results-driven Cybersecurity Specialist and Infrastructure Administrator with proven expertise in network security, endpoint protection, IAM, and cloud security. Skilled in implementing Zero Trust architecture, conducting threat detection and mitigation, and enhancing enterprise compliance through automation and analytics. Bilingual communicator and team leader with experience across both IT and operations environments-including warehouse logistics and multilingual customer support. Passionate about securing digital environments and fostering cross-functional collaboration.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cybersecurity Specialist & Network Administrator

Falvey Insurance Group
06.2022 - Current
  • - Implemented Zero Trust security model and migrated VPN to Microsoft Global Secure Access
  • - Managed Defender for Endpoint, Microsoft Sentinel, and threat hunting operations
  • - Created phishing simulations, awareness campaigns, and TechBar educational sessions
  • - Conducted penetration tests, vulnerability scans, and risk assessments
  • - Enforced Conditional Access, MFA, and secured SharePoint collaboration platforms
  • - Administered routers, switches, firewall rules, and network infrastructure
  • Trained new team members on service protocols and company policies to enhance efficiency.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

IT Security Administrator & Network Admin

CVS - Business Integration Center
01.2018 - 06.2022
  • - Strengthened network and endpoint security policies across the enterprise
  • - Led Active Directory improvements and automated tasks using PowerShell
  • - Investigated incidents and provided forensic analysis and remediation
  • - Oversaw secure LAN/WAN deployment, wireless access, and optimization
  • - Delivered cybersecurity training and ensured NIST and ISO 27001 compliance
  • Streamlined communication between departments to enhance workflow and reduce delays.

Medical Company Coordinator / IT Support

Owens & Minor
10.2015 - 01.2018
  • - Handled warehouse logistics: loading/unloading, inventory, labeling, equipment use
  • - Provided IT support to clinical staff, resolved hardware/software issues, and trained users
  • - Maintained communication between clients and support teams for resolution
  • - Managed reporting via Excel and assisted with network setup and performance
  • - Delivered multilingual customer support (English, Portuguese, Spanish)
  • - Ensured safe handling of fragile, oversized, and medical goods
  • Coordinated supply chain logistics to ensure timely delivery of medical supplies.
  • Managed inventory levels and optimized ordering processes for efficient stock management.

Education

Bachelor of Science - Computer Science

University of Rhode Island
Rhode Island
2018

Skills

  • Cybersecurity & IT Skills:
  • - Zero Trust Architecture, Azure Security,
  • - Endpoint Protection, Network Monitoring
  • - MFA, Conditional Access,
  • - Identity & Access Management (IAM), VPN, Firewall Management
  • - Active Directory, Cloud Networking
  • Soft & Operational Skills:
  • - Customer Service & Tech Support
  • - Fluent in English, Portuguese, Spanish, Cape Verdean Creole
  • - Heavy Lifting & Physical Stamina
  • - Safety Compliance & Equipment Operation
  • - Team Collaboration, Strategic Thinking, Adaptability
  • - Computer & Radio Communication Proficiency
  • Customer service
  • Critical thinking
  • Dangerous goods handling

Accomplishments

  • Supervised team of 16 staff members.
  • Collaborated with team of 60 in the development of FIDOKey Implementation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.

Certification

  • - Certified Ethical Hacker (CEH)
  • - Microsoft Certified: Azure Security Engineer Associate (AZ-500)
  • - CompTIA Security+
  • - Microsoft 365 Certified: Security, Compliance, Identity Fundamentals (SC-900)
  • - Google IT Support & Security Certificate

LNGG

English
Spanish
Portuguese
Cape Verdean Creole

Timeline

Cybersecurity Specialist & Network Administrator

Falvey Insurance Group
06.2022 - Current

IT Security Administrator & Network Admin

CVS - Business Integration Center
01.2018 - 06.2022

Medical Company Coordinator / IT Support

Owens & Minor
10.2015 - 01.2018

Bachelor of Science - Computer Science

University of Rhode Island

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