Willianne P. Cochrane
West Palm Beach,FL
Summary
Customer-oriented, focused professional with 25+ years of Business Management, Administrative, Customer Service, and Sales experience leading teams and implementing fast solutions to increase operational efficiency, reduce costs, and maximize profitability. Excellent communication, problem -solving, strategic planning, interpersonal, and decision-making skills. Proficiency in Microsoft Office (Word, Excel, Power Point) QuickBooks. Fluent in English, Portuguese, and Spanish.
Overview
31
31
years of professional experience
Work History
Dispatch Assistant/Receptionist
Cartridge Technologies, LLC
Rockville, Maryland
08.2021 - 10.2024
- Answered and routed incoming calls and e-mails, managed data and correspondence to secure information across complex landscapes of organizational departments to provide exceptional customer service.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Assisted Service and Supplies Department by answering calls and entering them into database.
Client Support Specialist
WayForth
03.2019 - 06.2020
- Worked with Client Experience Managers to meet and surpass goals set for overall client experience.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities resulting in consistent 100% customer satisfaction rating.
Office Manager
CMX Construction Group LLC
06.2017 - 04.2018
- Ran QuickBooks reports, handled accounts payable and receivable, and verified contractor documentation.
- Managed administrative work to ensure high-end design work was implemented smoothly.
- Maintained computer and physical filing systems.
Executive Assistant/Office Manager
Comprehensive Health Services Inc
10.2016 - 05.2017
- Supervised and managed 30+ office staff, opening and closing of office.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw accounting, payroll verification, expense reporting, and cash management activities.
Owner/Partner
Car Port Auto Sales, Inc
05.1993 - 09.2016
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and took advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Focused on export to West Africa, Middle East, and European countries with average annual sales of $1,200,000.
Education
GED -
Howard Community College
Columbia, MD05.2000
Skills
- Positive Attitude and Energetic
- Office Support
- Computer Proficiency
- Call Answering and Routing
Timeline
Dispatch Assistant/Receptionist
Cartridge Technologies, LLC
08.2021 - 10.2024
Client Support Specialist
WayForth
03.2019 - 06.2020
Office Manager
CMX Construction Group LLC
06.2017 - 04.2018
Executive Assistant/Office Manager
Comprehensive Health Services Inc
10.2016 - 05.2017
Owner/Partner
Car Port Auto Sales, Inc
05.1993 - 09.2016
GED -
Howard Community College
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