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Willibaldo Bedolla
Dallas,TX
Summary
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Dependable professional with a strong background in case management and event support. Known for critical thinking and effective communication, successfully resolving client inquiries and enhancing operational efficiency during events.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CHILD SUPPORT REVIEW OFFICE V
Attorney General of Texas/Child Support Division
Dallas, TX
05.2012 - Current
- Take the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock,establish or enforce child/medical support obligation, or initiate case closure:
- Conducts detailed in-office investigations to locate parties, verify employment and determine assets.
Prepare documents relating to legal and administrative actions to establish or enforce child support orders.
Negotiate lump sum payments from noncustodial parents who owe past due child/medical support.
Negotiates out-of-court settlements and agreements with parties. - Monitor child support cases and refers delinquent cases for the appropriate enforcement action(s).
Document all case actions taken using the appropriate agency tools, including but not limited to SALEFORCE CHILD SUPPORT PLATFORM. - Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM)repository.
Review cases to determine if the cases are eligible for closure.
Attend court to assist legal staff, as needed.
Research case information on the computer including TXCSES.
Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and otherstates’ IV-D regulations.
Assesse child support cases to determine the appropriate case action.
Explain Child Support Program policies, procedures, and regulations to customers.
As team leader, assign and monitor work of assigned staff.
Provide training and technical assistance to office staff.
Supervises office staff in the absence of the office manager and/or supervisor.
Explain Child Support Program policies, procedures, and regulations to customers.
Responds to complex customer inquiries and complaints.
Assesses the validity of complaints against the IV-D program with impartiality.
Serves as Notary Public.
Performs related work as assigned. - Ensures security and confidentiality of sensitive
- Complies with all agency policies and procedures, including those pertaining to ethics and integrity
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
BANQUET HOUSE MAN
Legends Food and Beverage
Arlington, TX
03.2021 - Current
- Set up and dismantled banquet equipment for events, ensuring optimal space utilization and safety compliance.
- Collaborated with catering team to coordinate service flow and improve operational efficiency during functions.
- Trained new staff on setup procedures and safety protocols, fostering a knowledgeable workforce.
- Gathered and removed used linens from tables to prepare for cleaning.
- Supported successful events by carefully arranging tables, chairs, and other necessary furniture according to client specifications.
- Demonstrated flexibility by adapting quickly to last-minute changes in event setups or requirements.
- Enhanced guest satisfaction by efficiently setting up, maintaining, and breaking down banquet event spaces.
- Communicated professionally with coworkers, supervisors, and clients to ensure smooth operations throughout each event.
- Anticipated guest needs and acted proactively, contributing to seamless event execution and positive feedback from clients.
- Resolved client concerns and inquiries promptly, maintaining a high level of professionalism throughout interactions.
- Coordinated effectively with catering staff for accurate food placement and timely service during events.
- Contributed to a safe work environment by adhering to safety guidelines and promptly addressing potential hazards.
- Arranged tables and chairs for special occasions and events.
Education
Associate of Science -
Mountain View College
Dallas, TX05-2026
High School Diploma -
SUNSET HIGHT SCHOOL
Dallas, TX05-2002
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Verbal communication
- Problem resolution
- Calm under pressure
- Flexible and adaptable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing. using SALEFORCE
- Collaborated with team of regional training team in the development of Champs (CHILD ARE MY PRIORITY)
- Resolved product issue through consumer testing.
Certification
- Certified TEXAS NOTARY PUBLIC,
- Certified online TEXAS NOTARY PUBLIC
- Certified Acknowledgement of Paternity in state of TEXAS
Languages
English
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in running
Timeline
BANQUET HOUSE MAN
Legends Food and Beverage
03.2021 - Current
CHILD SUPPORT REVIEW OFFICE V
Attorney General of Texas/Child Support Division
05.2012 - Current
Associate of Science -
Mountain View College
High School Diploma -
SUNSET HIGHT SCHOOL