Summary
Overview
Work History
Education
Skills
Timeline
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Willie Briggs

Boiling Springs,SC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Field Service Technician

Spartanburg Water
08.2016 - 12.2023
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Increased customer satisfaction by providing prompt and efficient on-site support for customer issues.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Followed safety procedures to avoid injuries in field.

Machine Operator

LSC
06.2014 - 08.2016
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Supervisor

Magna Automotive International
11.2012 - 02.2014
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
  • Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
  • Managed team of 25 production associates, overseeing productive production processes and meeting all deadlines.
  • Coordinated with other departments to maintain smooth and efficient product flow.

Process Technician

Magna Automotive International
05.2008 - 11.2012
  • Enhanced production efficiency by optimizing process parameters and equipment settings.
  • Reduced downtime for maintenance by performing regular equipment inspections and preventative measures.
  • Implemented continuous improvement initiatives within the facility, resulting in higher levels of operational excellence.
  • Coordinated with engineering teams during equipment upgrades or installation projects, ensuring minimal disruption to ongoing production activities.
  • Led regular team meetings to discuss production updates, safety concerns, and areas for improvement, fostering a culture of open communication and collaboration.
  • Troubleshot technical issues, implementing solutions to maintain a smooth production process.

Paint Technician

Magna Automotive International
08.2006 - 05.2008
  • Increased paint quality by implementing proper mixing techniques and ensuring accurate color matching.
  • Maintained a clean and organized workspace, promoting safety and efficiency in the paint booth.
  • Enhanced customer satisfaction by delivering high-quality finishes through precise attention to detail.
  • Performed thorough inspections of completed work, ensuring consistency in appearance and meeting client expectations.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.

Education

Computer Installation And Repair Technology

Spartanburg Technical College
Spartanburg, SC

High School Diploma -

Boiling Springs High School
Boiling Springs, SC
05.2001

Skills

  • Safety Assessment
  • Customer Service
  • Equipment Inspection
  • Work Orders
  • Training and Mentoring
  • Customer Training
  • Positive Attitude
  • Teamwork and Coordination

Timeline

Field Service Technician

Spartanburg Water
08.2016 - 12.2023

Machine Operator

LSC
06.2014 - 08.2016

Supervisor

Magna Automotive International
11.2012 - 02.2014

Process Technician

Magna Automotive International
05.2008 - 11.2012

Paint Technician

Magna Automotive International
08.2006 - 05.2008

Computer Installation And Repair Technology

Spartanburg Technical College

High School Diploma -

Boiling Springs High School

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Willie Briggs