Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Willie Brown

Willie Brown

Baltimore,MARYLAND

Summary

Energetically contributed to WB Waste Solutions by leveraging exceptional customer service and heavy lifting skills, enhancing safety and efficiency on-site. Demonstrated outstanding problem-solving abilities and work ethic, significantly improving project completion rates. Excelled in customer engagement and operational excellence, driving satisfaction and repeat business at Dunkin' Donuts. Detail-oriented General Laborer learns new things and past experience in construction. Diligent in performing cleaning, transporting materials and maintaining equipment. Consistent in on-time arrival and full-day work. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Laborer

WB Waste Solutions
09.2023 - Current
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.

Sales Associate

Dunkin' Donuts
08.2017 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Cashier

Dunkin' Donuts
08.2016 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Bachelor Of Business Administration And Management - Business Administration And Management

Patterson High School
Baltimore, MD
06.2011

Skills

  • Heavy Lifting
  • Problem-Solving
  • General tool knowledge
  • Safety Procedures
  • Customer Service

  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organization
  • Hand and power tools
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Teamwork
  • Flexible Schedule
  • Store Opening and Closing
  • Retail Sales
  • Customer Engagement
  • Product Knowledge
  • Professional Appearance
  • Stocking and Receiving
  • Store maintenance
  • Retail Store Operations
  • Phone Etiquette
  • POS system operations
  • Conflict Resolution
  • Customer Needs Assessment
  • Transaction Processing
  • Sales expertise
  • POS System Operation
  • Policy and Procedure Adherence
  • Interpersonal and written communication
  • Stock replenishment
  • Display Setup
  • Product Recommendations
  • Independent judgement

Certification

  • CMRT - Certified Maintenance and Reliability Technician

Timeline

General Laborer

WB Waste Solutions
09.2023 - Current

Sales Associate

Dunkin' Donuts
08.2017 - 08.2019

Cashier

Dunkin' Donuts
08.2016 - 07.2019

Bachelor Of Business Administration And Management - Business Administration And Management

Patterson High School

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Willie Brown