Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willie Brown Jr

Orlando

Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

10
10
years of professional experience

Work History

Medical Delivery Driver

AMPM Courier
09.2024 - Current
  • Operated delivery vehicle to transport medical supplies and equipment efficiently.
  • Ensured compliance with safety regulations during all delivery operations.
  • Maintained accurate records of deliveries and inventory using tracking software.
  • Collaborated with healthcare professionals to schedule timely deliveries.

Professional Barber

Fadegame Mobile Barbershop
01.2015 - Current
  • Greeted customers and questioned them to determine the required services and hairstyles.
  • Offered shampooing and hair conditioning services and products.
  • Applied lather to shave beards and hair contour on neckline.
  • Mentored less experienced barbers in hair cutting, styling and grooming techniques.
  • Educated clients on maintaining their look between visits using professional products.
  • Handled cash transactions and processed payments accurately.
  • Provided precise haircuts, beard trims, and styling according to customer preferences.
  • Implemented up-to-date sanitation practices to ensure safety and cleanliness.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.

Delivery Driver

Capstone Logistics/ Kroger' S
11.2024 - 04.2025
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Maintained accurate records of deliveries and inventory using tracking systems.
  • Collaborated with dispatch teams to optimize delivery routes and reduce delays.
  • Trained new drivers on safety protocols and operational best practices.

Roadside Rescue Tech

Auto Rescue Solutions
09.2024 - 02.2025
  • Coordinated rescue operations in high-risk environments to ensure team safety and effectiveness.
  • Developed training programs for new technicians, enhancing team performance and operational readiness.
  • Implemented safety protocols that improved response times during emergency situations.
  • Supervised on-site rescue missions, leading teams through critical decision-making processes.

Shuttle Driver

Fadegame Barber Shop
07.2021 - 04.2024
  • Observed traffic laws and consistently followed road rules.
  • Helped riders with limited mobility get on and off shuttles to provide exceptional customer service.
  • Serviced vehicle with fuel, and accessories daily to maintain performance.
  • Monitored the behavior of passengers and enforced regulations against activities such as smoking and eating.
  • Stowed belongings for safety reasons and to prevent damage during transport.
  • Performed periodic, regular safety checks and assessments of the bus, passenger areas, and entry points.
  • Conducted daily walk-around inspections and inside examinations for maintenance.
  • Janitorial services such as spraying and wiping of seats/windows. Gathering of trash inside and outside of the bus/shop area. Washing the outside exterior of the bus.
  • Assisted passengers with boarding and exiting vehicles, offering help as needed.

Education

Accountant

Mississippi Gulf Coast Community College
Perkinston, MS
08.1997

High School Diploma - undefined

Woodam High School
Pensacola, FL
05.1995

Skills

  • Clerical Support
  • Problem-Solving
  • Customer Consultations
  • Professional Ethics
  • Business Development
  • Fluent in English
  • Vehicle Maintenance
  • Safe Driver Training
  • Painting Experience
  • Groundskeeping
  • Multitasking
  • Equipment Maintenance
  • Sales Techniques
  • Time Management
  • Teamwork Skills
  • Team Collaboration
  • Safe Driving Practices
  • Custodian Experience
  • Floor polishing and buffing

Timeline

Delivery Driver

Capstone Logistics/ Kroger' S
11.2024 - 04.2025

Medical Delivery Driver

AMPM Courier
09.2024 - Current

Roadside Rescue Tech

Auto Rescue Solutions
09.2024 - 02.2025

Shuttle Driver

Fadegame Barber Shop
07.2021 - 04.2024

Professional Barber

Fadegame Mobile Barbershop
01.2015 - Current

High School Diploma - undefined

Woodam High School

Accountant

Mississippi Gulf Coast Community College

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