Willie Burden Jr.

• Executed end-to-end transportation operations within Amazon's global supply chain, optimizing freight movement and ensuring on-time delivery.
• Resolved transportation exceptions proactively, decreasing resolution times and improving customer satisfaction metrics.
• Analyzed network trends and operational data to identify automation opportunities, fostering scalable efficiency solutions.
• Led collaboration with fulfillment centers to align objectives and address complex logistics challenges.
• Enhanced visibility and reporting infrastructure, increasing data accuracy and accessibility for informed decision-making.
• Recognized as Top Safety Driver across nine-site nodes for four consecutive quarters in 2025, reflecting commitment to safe operations.
• Achieved Personal Driver Trainer certification, demonstrating expertise in driver training and development.

Exhibited competencies in supply chain management, process optimization, and effective stakeholder communication.

• Performs trailer switches defined as hooking and moving a parked trailer from the yard to a load/unload door or hooking and moving a trailer from a door to the yard.
• Communicates with management and/or central control to coordinate trailer movements in the yard.
• Documents trailer moves using the Yard Management System (where available) or switcher cards.
• Performs pre- and post-trip inspections on switcher equipment.
• Understands and demonstrates effective yard switching safety processes and procedures.

• Transport cleaning crew to multiple worksites
• Wash vehicles and also do ground work with pressure wash system
• Manage daily inventory to ensure proper equipment is stocked for each individual site.
• Maintenance of work vehicle is sanitary and in proper working order.

• Support achievement of location sales and margin goals.
• Properly satisfied insurance replacement and retail contracts.
• Set and achieved individual and store sales goals and customer service benchmarks.
• Managed fleet movement and maintenance contracts with local vendors.
• Grew revenue by utilizing business-to-business sales tactics with repair shops, concert halls, convention centers, hotels, dealerships and local airports.
• Uphold company standards by ensuring cleanliness and operating safety of vehicles.

• Loaded and unloaded merchandise
• Scanned merchandise into system
• Catalogued barcodes for inventory updates

• Ensured register was accurate
• Provided a positive customer experience
• Sold membership upgrades
• Executed sales transactions with clients

• Provided positive customer experience with contractors and customers
• Ensured register was accurate
• Executed sales transactions with clients
• Answered customer inquiries on products and promotions

• Account Manager for Capital One and Direct TV
• Answered customer inquiry on interest rates and account maintenance
• Introduce clients to new service and promotions to grow revenue
• Provided great customer service for client retention and account servicing

• Covered shifts in multiple industries including plastics and retail