Willie Carter
Fountain Hills,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
F&B Manager
Needle Rock Tavern
Verde River
12.2023 - 07.2024
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Guest Service Manager/Banquet Manager
Dao House Wellness And Retreat Center
Estes Park, C.O.
05.2021 - 11.2023
- Maintained and troubleshot hotel property management systems.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Coordinated luggage collection, transportation and storage.
- Monitored staff training, scheduling and shift changes.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Oversaw lobby operations and concierge services.
- Attended to customer needs, responding to questions, complaints and escalations.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Supervised team of 4 front desk agents and helped to resolve issues arising during shifts
Clerk
Robeson County Board Of Elections
Lumberton, N.C.
05.2020 - 05.2021
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email, or in-person to provide information.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Utilized office management software to record and track customer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Keyholder Manager
Ruth's Chris Steakhouse
Philadelphia, PA
04.2015 - 11.2019
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Promoted business' development by building and maintaining relationships with new clients.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
Lead Bartender
Ruth's Chris Steakhouse
Philadelphia, P.A.
01.2011 - 11.2019
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Trained numerous new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Server Shift Leader/Banquet Manager
The Barnes Foundation
Philadelphia, P.A.
04.2012 - 05.2014
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Managed scheduling for 8 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Head Bartender
Diverse Catering
Philadelphia, P.A.
06.2010 - 10.2013
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Increased efficiency and lowered labor by 10% by implantation of standardized bar schematics used at all functions.
Main Bartender (Seasonal)
Mann Music Center
Philadelphia, P.A.
06.2011 - 09.2013
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used.
Banquet Captain
Philadelphia Museum Of Arts (Restaurant Associates
Philadelphia, P.A.
04.2009 - 11.2011
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Liaised with venue management to monitor logistics and timelines.
- Supervised and mentored kitchen and serving staff.
- Directed and managed banquet functions for 1300-person event.
- Supported needs of 225- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Server
Mama Velia
Collegeville, PA
05.2008 - 10.2009
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for Italian bistro restaurant with social relevancy and intentionality.
Bartender
Applebees
Royersford, PA
01.2007 - 10.2008
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Increased after dinner drink sales by 5% by crafting of specialty cocktails targeting after dinner bar sales.
Skills
- Solution Coordination
- Efficient Service
- Records Management Systems
- Social Media Promotion
- Staff Training
- Workflow Processes
- Money Handling
- Complaint Reviews
- Property Walks
- Food presentation
- Scheduling Staff
Timeline
F&B Manager
Needle Rock Tavern
12.2023 - 07.2024
Guest Service Manager/Banquet Manager
Dao House Wellness And Retreat Center
05.2021 - 11.2023
Clerk
Robeson County Board Of Elections
05.2020 - 05.2021
Keyholder Manager
Ruth's Chris Steakhouse
04.2015 - 11.2019
Server Shift Leader/Banquet Manager
The Barnes Foundation
04.2012 - 05.2014
Main Bartender (Seasonal)
Mann Music Center
06.2011 - 09.2013
Lead Bartender
Ruth's Chris Steakhouse
01.2011 - 11.2019
Head Bartender
Diverse Catering
06.2010 - 10.2013
Banquet Captain
Philadelphia Museum Of Arts (Restaurant Associates
04.2009 - 11.2011
Server
Mama Velia
05.2008 - 10.2009
Bartender
Applebees
01.2007 - 10.2008