Summary
Overview
Work History
Education
Timeline
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Willie Cason

Laveen,AZ

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

17
17
years of professional experience

Work History

Manager

Gus Fried Chicken
Phoenix, AZ
May - Current
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Adjusted seasonings of dishes according to customers' tastes.
  • Exercised portion control for items served, eliminating waste.
  • Supervised food preparation staff to deliver high-quality results.
  • Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.

Manager

Rosati's Authentic Chicago Pizza
Fox Point, WI
08.2008 - 06.2021
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
  • Prepared multiple orders at once for speedy service.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Received deliveries of food items, checking each item against invoices for accuracy.
  • Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
  • Performed daily maintenance tasks on kitchen equipment such as cleaning fryers or grills.
  • Coached staff on strategies to enhance performance and improve customer relations.

Cook

George Webbs
Wauwatosa, WI
11.2006 - 08.2008
  • Replenished food items from inventory and rotated ingredients.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Executed proper techniques when preparing menu item ingredients.
  • Used standardized recipes and other instructions to prepare food.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Education

Some College (No Degree) - Restaurant And Culinary Management

MATC
Milwaukee, WI

Timeline

Manager

Rosati's Authentic Chicago Pizza
08.2008 - 06.2021

Cook

George Webbs
11.2006 - 08.2008

Manager

Gus Fried Chicken
May - Current

Some College (No Degree) - Restaurant And Culinary Management

MATC

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Willie Cason