Willie Cobb
Southaven,Mississippi
Summary
Dynamic Area Manager with a proven track record at Nike, excelling in operations management and team development. Spearheaded performance improvements through data-driven strategies, enhancing customer satisfaction and achieving high employee retention rates. Expert in training and coaching, fostering a collaborative environment that drives business growth and operational excellence.
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Knowledgeable [Desired Position] with solid background in managing multiple business locations effectively. Successfully implemented strategies that enhanced operational efficiency and customer satisfaction. Demonstrated strong leadership and problem-solving skills to drive team performance and meet organizational goals.
Overview
16
16
years of professional experience
Work History
Area Manager
Nike
11.2008 - 08.2024
- Led regional teams to achieve operational excellence through strategic planning and execution.
- Drove performance improvements by implementing data-driven decision-making processes across multiple locations.
- Mentored and developed management staff, enhancing leadership capabilities within the region.
- Streamlined inventory management systems, reducing discrepancies and improving stock accuracy.
- Collaborated with cross-functional teams to launch new product initiatives, ensuring alignment with corporate objectives.
- Facilitated training programs focused on customer engagement, elevating service standards across stores.
- Established key performance indicators to monitor team effectiveness and enhance overall store operations.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Benjamin L. Hooks Job Corps
Memphis, TNSkills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Performance management
- Cross-functional collaboration
- Goals and performance
- Business development and planning
- Talent review
- Systems and software expertise
- Training and coaching
- Attention to detail
Accomplishments
8 Years of Highly Successful Annual ratings throughout multiple functional areas.
Timeline
Area Manager
Nike
11.2008 - 08.2024
High School Diploma -
Benjamin L. Hooks Job Corps