Willie Courtney

Service team Intern works with individual teams within the service department to provide exposure to a
wide range of types of work and engineers of varying experience and skillsets. Willie started in the help-desk working with the lab team responding to service requests tickets for (Windows and Mac support, Application support, Microsoft 365 administration, Active Directory administration, Group Policy Management, Network troubleshooting, Client VPN and related issues).

Skills/Qualifications:

• Improved system performance by analyzing and optimizing software configurations.
• Developed automation scripts for streamlined processes, enhancing overall efficiency.
• Collaborated with cross-functional teams to develop innovative solutions for complex issues.
• Assisted in the design and implementation of network infrastructure, resulting in a more robust and secure environment.

Series: 2210 Information Technology Management

Served as an IT Cybersecurity specialist for the Department of the Air Force on NC3 enterprise systems. Preformed system administrator duties for Windows 10, Microsoft server 2012, Microsoft server 2016, Microsoft server 2019 and Solaris 10. Proficient in conducting Security Technical Implementation Guide (STIG) scans utilizing the Security Content Automation Protocol (SCAP) and manual scans to raise compliance by over 50%. Implemented a Windows 10 Enterprise operating system using the Microsoft Deployment Toolkit to provide a locked down version with the necessary software to complete the mission. Maintained compliancy on an air-gapped network by manually
pulling in Microsoft Defender definitions and OS server patches. Preforms system swaps to rotate out server equipment from offline to online. Reviewed and revises all technical documentation provide by the system creator and adopted faster procedures for conducting tasks. Maintained NC3 servers,
switches, and communication lines responsible for providing cross-domain platform systems operations, network server maintenance, and strategic data services. Analyzes processes, investigates problems relative to the design of systems, develops, and recommends corrective action. Communicated issues with customers and relays preventative procedures so that problems do not arise again.

Skills/Qualifications:

• Strengthened network security by implementing robust firewall configurations and intrusion detection systems.
• Utilized Microsoft SCCM and PowerShell to mitigate thousands of vulnerabilities to be year-round Cyber Command Readiness Inspection compliant.
• Collaborated with to Northrop Grumman comprehensive cybersecurity policies and procedures for the organization.

Series: 2210 Information Technology Management

Willie along with his team of 12 personnel build, deploy, maintain, and monitors Linux servers and VMs for the National Airborne Center fight tonight mission. Manages and maintains Linux images including open source and 3rd party application dependencies. Develops automated procedures for deployment, security, and execution of upgrades and patches for hard-drives before and after flights. Administrates user system access and establishes safeguards to protect information systems. Architects, installs, and administers storage, backup, archival, and network infrastructure needs. Evaluates and effectively communicates complex system problems and resolution. Documents processes and system topology and sustains configuration management records. Finally Willie Facilitates integration of new technologies and the transition from legacy systems to support business requirements for 282 global NC3 partners.

Skills/Qualifications:

• Supports Mission Sustainment Flight; provides E-4B Operations with updated hardware, software and publications for 3K+ classified items.
• Managed a team of 8 airman that resolved 1.2k critical system
  faults, closed 656 tickets, and restored 68 processor lockups.
  Awarded Number Air Force team of the year 2021.
• Re-imaged 1K+ hard drives and saved 100+ man hours collecting and storing critical Top Secret flight information for NAOC operations.
• Coordinated NSA re-key requirement. Updated 22 geographically located crypto devices for 6 MAJCOMS, securing the network for 400 ICBMs and ensured global nuclear capabilities.

Willie has worked as a SharePoint administrator, and Site collection Administrator at 3 different bases, and 2 AORs. Provided End and Power User support, Reviewing and monitoring SharePoint, Event and Usage logs, Monitoring SharePoint URLs, Reviewing Search Architecture, Reviewing Security Hierarchy, Reporting on SharePoint uptime and SLA performance, Verifying alerts, Validating site backups, Auditing server utilization, Applying patches, Identifying and reporting system risks, Reporting site incidents, Troubleshooting and fixing site issues, Reviewing questions and issues and updating the SharePoint FAQ Technologies Used: MS SharePoint 2010, 2013, 2016 2019, SharePoint Online, InfoPath 2010/2013, Windows Server MS SQL Server 2008R2, 2012 & 2016, VMWare ESXi.

Skills/Qualifications:

• Integrated Defense Cyber Operations into AFCENT, collaborating with the first-ever Mission Defense Team in AFCENT. Created/managed site collection for 11K joint members within a 4.5 million squaremile AOR .
• Directed Command & Control dashboard, granting/ monitoring PII & access for 21K Coalition Forces.
• Fortified Enterprise information service platform capabilities,
  resolving 314 tickets, trained 28 tier-2 administrators, while
  sustaining network uptime for 19K combat missions.
• Led AF Connect app implementation at Los Angeles AFB during critical pandemic response. Managed emergency updates & content for 5.2K user's teleworking.
• Utilized sharepoint Designer to Modernized intelligence squadron's portfolio, created 2 site collections, 93 apps activated, 650 users added, 40 libraries locked down. Fixed 5 year defective communication link/bridged mission capabilities for three joint divisions.
• Enterprise services web SME for SharePoint Online; Managed 322 sites/revitalized help desk system/closed 52 vital tickets, cut response time in half.
• Drove base email phishing exercise utilizing power apps on SP Online. Built tracking data base capturing 5K user's targeted. Identified/eliminated 1K OPSEC vulnerabilities.
• Led PII record overhaul during multiple SharePoint migrations. scrubbed 280K with scripts looking for corrupted files and unauthorized access. Edited 450+ user groups and set the inspection baseline to protect 21K personnel data.