Willie Demyan
Fresh Meadows
Summary
Dependable server, successfully providing fast, high-quality customer service to guests. Experienced in fine dining, events, and casual atmospheres. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Skilled in time management, conflict resolution, and sales. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and food and beverage pairings.
Overview
8
8
years of professional experience
Work History
Server
Tavern On The Green
05.2017 - Current
- Fine dining, high-profile events and clientele, as well as casual service.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Maitre D'
Tavern On The Green
06.2016 - 05.2017
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Education
Associate of Arts -
Queensborough Community College of The City University of New York
Oakland Gardens, NY12.2023
Certificate of Completion - Musical Theatre Conservatory
American Musical And Dramatic Academy - New York
New York, NY06.2016
Skills
- Suggestive Selling
- Dining Customer Service
- Food and Beverage Pairings
- High-Volume Dining
- Server Training
- Hospitality Service Expertise
- Special Event Service, Set Up, and Break Down
- POS Proficiency
Timeline
Server
Tavern On The Green
05.2017 - Current
Maitre D'
Tavern On The Green
06.2016 - 05.2017
Associate of Arts -
Queensborough Community College of The City University of New York
Certificate of Completion - Musical Theatre Conservatory
American Musical And Dramatic Academy - New York
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