Willie Fields
TN
Overview
24
24
years of professional experience
Work History
Team Leader
Aon Integramark
Alpharetta, Georgia
08.2012 - 03.2025
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Benefit Specialist
Aon Integramark
Gaithersburg, MD
07.2007 - 10.2010
- Proficient in Microsoft Word and Excel
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Built relationships with vendors to foster quality service delivery.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Assisted with design and implementation of various employee benefits programs.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Client Services Representative
Sodexo
Gaithersburg, GA
08.2001 - 06.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Timeline
Team Leader - Aon Integramark
08.2012 - 03.2025
Benefit Specialist - Aon Integramark
07.2007 - 10.2010
Client Services Representative - Sodexo
08.2001 - 06.2007
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