WILLIE FLEMING
Hampton,VA
Summary
Driven and detail-oriented professional with a strong background in system maintenance and customer service, honed at Stanley Steemer International. Expert in diagnostic testing and mechanical troubleshooting, I excel in enhancing product reliability and customer satisfaction. Skilled in fostering team training and maintaining safety compliance, my proactive approach has significantly improved operational workflows. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Technician
Stanley Steemer International
Hampton, VA
07.2023 - Current
- Completed training on OEM equipment maintenance, occupational safety, and heavy equipment operations.
- Fostered relationships with internal and external customers.
- Cleaned, maintained, and properly stocked the company vehicle to prepare for required duties.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Recommended corrective and preventive actions to boost product reliability.
- Entered and distributed work orders to other technicians.
- Tested components, assemblies, and systems to diagnose problems.
- Repaired, upgraded, and inspected electronic, electrical, and mechanical systems.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Managed quality control and maintained a high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Oversaw daily operations, delegated tasks and assignments, and implemented strategies to optimize workflows.
- Contacted customers prior to the date of the scheduled installation to verify the appointment.
Cell operator
Vitesco Technologies
Newport News, VA
02.2016 - 05.2020
- Operate machines, answer faults when they arrive, fill bowls to keep the machine running, and make adjustments and repairs when necessary.
- Positioned and secured materials against cutting, clamping and feeding mechanisms.
- Wrote and tested coding for CNC machines.
- Documented materials used for each job to update inventory records.
- Promoted worksite safety by identifying and mitigating hazards.
- Developed protocols for new processes or modifications to existing ones in order to improve productivity or product quality.
- Analyzed data from experiments conducted on cells in order to identify trends or potential issues with the process.
- Operated production equipment to create high-quality products from raw materials.
- Followed orders and safety protocols with every job.
- Ensured proper maintenance of equipment in order to sustain efficient operations.
- Assisted with troubleshooting unexpected problems during production runs.
- Secured parts in holding fixtures firmly using clamps.
- Oiled and cleaned machines to keep equipment in proper working order.
General Laborer
Trojan Labor
Newport News, VA
08.2015 - 02.2016
- Help installation, maintenance, and repair workers replace parts, and maintain and repair vehicles, industrial machinery, and electrical and electronic equipment.
- Perform duties such as furnishing tools, materials, and supplies to other workers; cleaning work areas, machines, and tools; and holding materials or tools for other workers.
- Removed debris from construction sites and disposed of it properly.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Completed variety of physical labor tasks.
- Performed general maintenance duties such as painting walls or installing insulation.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Loaded or unloaded building materials to distribute machinery or tools.
- Unloaded building supplies from delivery trucks using forklifts or cranes.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Assisted with diverse construction challenges to help team and customer.
Installation Helper
First Team Installations Llc
Hampton, VA
11.2008 - 04.2009
- Install and remove office equipment, build and repair, and dispose of trash and broken supplies.
- Adjusted, connected or disconnected wiring and other parts using hand or power tools.
- Held or supplied tools, parts and supplies for other workers.
- Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
- Followed safety procedures while using hand tools, power tools, ladders and other equipment.
- Verified installation site health and reported blockages and structural issues according to standardized protocols.
- Moved supplies to job locations and organized in most helpful arrangement.
- Handed tools and materials to senior team members.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
Smithfield Farms of Va Inc
, VA
02.2008 - 06.2008
- Working in over rap, and also bandsaw operator.
- Maintained production.
- Troubleshooting and assisting with maintenance repairs.
- stocked inventory.
- Keep and uphold all safety protocols to ensure they remain constant.
Receptionist Telephone Operator
02.2006 - 08.2006
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors and provided them with assistance.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
GED -
Y H Thomas Education And Training Center
Hampton, VA06-2006
Skills
- Typing speed: 40 wpm
- Blueprint reading
- System Testing
- Testing and Repair
- System Maintenance
- Diagnostic Testing
- Physical conditioning
- Electrical Systems
- Mechanical troubleshooting
- Product Testing
- Codes compliance
- Instrument Calibration
- Safety Compliance
- Data Analysis
- Operations Monitoring
- Component Replacement
- System troubleshooting
- OSHA compliance
- Environmental Compliance
- User Training
- Equipment Repair
- Equipment Maintenance
- Commercial Construction Experience
- Customer service
- System installation
- Cost Control
- Machinery calibration
- Quality Control
- Heavy lifting
- Team Training
- Minor carpentry
- Distribution of goods
- Multitasking and organization
- Customer Interaction
- Assembly and production
- HVAC Systems
- Preventive maintenance
- Project Management
- Routine Inspections
- Performance Improvement
- Power tools and equipment
- Information tracking
- Deadline compliance
- Production Assistance
- Troubleshooting and diagnosis
- Tech-savvy
- Installation and repair
- Product Inspections
- Deadline-oriented
- Workload management
- Customer rapport
Certification
- TPM trained and certified
- state of virginia department of transportation flagging certification
- NESTA graduate certified personal fitness tainer
Affiliations
- Excelled in sports from youth all way to high school which gave me my competitive nature but also helped me develop the ability to work as a team
Timeline
Lead Technician
Stanley Steemer International
07.2023 - Current
Cell operator
Vitesco Technologies
02.2016 - 05.2020
General Laborer
Trojan Labor
08.2015 - 02.2016
Installation Helper
First Team Installations Llc
11.2008 - 04.2009
Smithfield Farms of Va Inc
02.2008 - 06.2008
Receptionist Telephone Operator
02.2006 - 08.2006
- TPM trained and certified
- state of virginia department of transportation flagging certification
- NESTA graduate certified personal fitness tainer
GED -
Y H Thomas Education And Training Center
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