Willie Foy
Dallas,TX
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
12
12
years of professional experience
Work History
Case Aide
The Salvation Army Adult Rehabilitation Center
Dallas, TX
06.2023 - Current
- Provided administrative support to case managers, including filing and organizing documents.
- Monitored progress of cases to ensure that deadlines are met.
- Helped clients work through appeals processes for denied services.
- Arranged meetings between caseworkers and clients as needed.
- Prepared written materials such as letters or memos related to specific cases.
- Maintained complete and accurate records of applications, forms and referrals.
- Assisted clients with filling out forms and applications related to their cases.
- Maintained accurate records of client interactions in the agency database system.
Truck Driver
I.T Trucking LLC
Houston, TX
08.2021 - 06.2023
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
Customer Service Representative
AT&T Mobility
Birmingham, AL
10.2018 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
Store Manager
Alabama Title Loans
Birmingham, AL
01.2017 - 10.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Mental Health Support Worker
Alabama Department Of Mental Health
Tuscaloosa, AL
01.2016 - 02.2017
- Collaborated with other professionals to coordinate services for clients.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Maintained accurate records of client interactions using an electronic health record system.
- Provided mental health support services to members and families.
- Responded promptly to crisis calls from clients or family members.
- Performed outreach activities within the community to promote mental health awareness.
Collections Agent
AmSher Collection Services
Birmingham, AL
11.2011 - 12.2014
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
Education
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05-2011
Skills
- Relationship Building
- Youth Development
- Motivational Interviewing
- Transportation
- Communication
- Records Management
- Case Planning
References
References available upon request.
Timeline
Case Aide
The Salvation Army Adult Rehabilitation Center
06.2023 - Current
Truck Driver
I.T Trucking LLC
08.2021 - 06.2023
Customer Service Representative
AT&T Mobility
10.2018 - 08.2021
Store Manager
Alabama Title Loans
01.2017 - 10.2018
Mental Health Support Worker
Alabama Department Of Mental Health
01.2016 - 02.2017
Collections Agent
AmSher Collection Services
11.2011 - 12.2014
High School Diploma -
Fairfield High Preparatory School
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