Summary
Overview
Work History
Education
Skills
Timeline
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Willie Freitas

Portland,OR

Summary

I am awesome!!!

Overview

9
9
years of professional experience

Work History

Human Resources Coordinator

Herbivore Botanicals
01.2015 - 01.2024
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Coordinated and administered employee health insurance and retirement plans.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Complied with labor laws and regulations while managing payroll functions efficiently.
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.

Brand Education Specialist

Herbivore Botanicals
01.2015 - 01.2024
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Built and managed relationships with key clients and partners to drive growth.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.

Office Manager

Herbivore Botanicals
01.2015 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Service Coordinator

Herbivore Botanicals
01.2015 - 01.2024
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Coordinated logistics for customer orders.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Maintained and managed customer files and databases.
  • Participated in company-wide initiatives aimed at enhancing the overall customer experience.
  • Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
  • Followed through with client requests to resolve problems.

Education

Bachelor of Arts - Journalism, Print

University of Washington
Seattle, WA
06.2006

Skills

  • Recordkeeping
  • Maintains confidentiality
  • Employee Relations
  • Microsoft Office and Docusign
  • Superb interpersonal skills
  • HR Policies Compliance
  • Exceptional communicator
  • Customer Relations
  • Cross-Functional Collaboration

Timeline

Human Resources Coordinator

Herbivore Botanicals
01.2015 - 01.2024

Brand Education Specialist

Herbivore Botanicals
01.2015 - 01.2024

Office Manager

Herbivore Botanicals
01.2015 - 01.2024

Customer Service Coordinator

Herbivore Botanicals
01.2015 - 01.2024

Bachelor of Arts - Journalism, Print

University of Washington

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