Willie Gates
Marketing
Kent,WA
Summary
To contribute my valuable professional work experience in a Customer Service position for a large company. Highlights of Qualifications: Action-oriented, operationally trained, and a flexible problem-solver Excellent written and verbal communication skills Ability to successfully communicate operational details to internal and external customers Exceptional time management skills and attention to detail Strong interpersonal awareness and extremely driven to meet customer needs Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
26
26
years of professional experience
Work History
Founder of Marketing Consulting Company
Gates Marketing Solutions
01.2020 - Current
- Created organization's mission and vision statements for use by employees.
- Created and monitored promotional approaches to increase sales and profit levels.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
Driver
Honey Bucket
03.2021 - 01.2023
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Verified daily deliveries against shipping instructions before delivering to customers.
Utility Locator
ELM
04.2019 - 12.2020
- Photographed utility sites and marked lines with paint, flag and [Technique] for identification by excavating personnel.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Identified depths of water, sewer, gas, cable, oil and electric lines using transmitter
- Read blueprints and schematics to correctly place equipment.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Aircraft Fueler
Swissport USA
07.2013 - 10.2018
- Supported flight safety by completing de-icing work.
- Completed documentation for work completed and fuel transferred or materials used.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Kept equipment clean and functional with regular inspections and upkeep.
- Helped team coordinate smooth and safe aircraft movement.
- Fueled airline equipment according to exact work orders.
- Maintained clear and clean ramp, building and customer areas.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
Customer Service Representative
Huntington National Bank
01.2013 - 06.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Marketing Director
La Fitness
03.2010 - 07.2012
- Created innovative strategies to drive customer engagement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
- Evaluated target market research and adjusted strategy to address competitive influences and changing market.
- Organized and executed robust, creative experiential marketing events.
- Developed and implemented marketing and communications plans
Forklift Operator/Trainer
CertainTeed Gypsum
05.2005 - 06.2009
- Consistently documented standard safety operating procedures for forklift drivers which resulted in a universal training program for new employees
- Organized and secured materials such as bales, boxes, super sacks, pallets, and other materials are stored, resulting in a safe working environment
- Proactively performed routine pre and post inspections on forklift equipment to ensure forklift equipment is operating well
- Consulted and worked with managers, supervisors, peers, and equipment manufactures to coordinate loading and unloading operations, improving collaborative communication.
Aircraft Fueler
A. S.I.G
10.2002 - 05.2005
- Handled heavy equipment while maintaining safety through proper lifting procedures
- Lubricated, inspected, and adjusted truck equipment as necessary
- Proactively performed routine pre and post inspections on trucks and ensured all vehicle instruments were operating properly.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Completed documentation for work completed and fuel transferred or materials used.
- Supported flight safety by completing de-icing work.
- Fueled airline equipment according to exact work orders.
- Helped team coordinate smooth and safe aircraft movement.
- Kept equipment clean and functional with regular inspections and upkeep.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
Store Manager
Mr. Rags
02.2000 - 10.2002
- Managed and maintained day to day operational activities such as attendance, sales goals, and customer volumes during peak and off-peak hours, which increased organization and efficiency
- Communicated via email all sales forecast, marketing programs, and monthly sales receipts to corporate headquarters, reducing the number of district manager visits
- Benefited the company by saving over 10% of the cost on its most important supply contracts through a planned process of inventory consolidation, pricing renegotiation and restructuring delivery timelines and SLAs.
Store Manager
Foot Action
09.1999 - 02.2002
- Effectively managed 7 retail sales associates through encouragement, coaching, and sharing of knowledge, which increased employee confidence and helped secure sales goals
- Utilized a standard template using Microsoft Excel for all shifts scheduling, which prevented other retail managers from having to create schedules manually on paper
- Consistently engaged and communicated with various clothing and Tennis shoe vendors regarding merchandising and placement of new products, which increased overall store sales.
Education
Diploma -
Rainer Beach High School
1999
Skills
- Technical\Computer Skills:
- OS: Windows XP, Vista, Mac OS 10x, MS Applications: Word, Excel, Outlook
- Pricing Strategies
- Adobe Creative Suite
- Department Development
- Marketing Consulting
- Revenue Generation
- Customer Satisfaction
- Personnel Development
- Contract Negotiation
- Business Development and Planning
- Team Leadership
- Project Management
- Performance Assessment
- Corporate Communications
- Client Meetings
- Visual Storytelling
- Client Engagement
- Proposal Development
- Team Engagement
- Customer Preferences
- Social Media Campaign
- Operations Start-Up
- Team Member Development
- New Product Introductions
- Product Development and Launch
- Leadership and People Development
- People and Culture
- Strategic Planning
- Manage Programs
- Budgeting and Allocation
- Employee Motivation and Performance
- Social Media Digital Marketing
- New Business Opportunities
- Balanced Work Ethic
- Expectation Management
- Build Revenue Streams
- Vendor Negotiations
- Sales Growth
- Corporate Strategy and Development
Timeline
Driver
Honey Bucket
03.2021 - 01.2023
Founder of Marketing Consulting Company
Gates Marketing Solutions
01.2020 - Current
Utility Locator
ELM
04.2019 - 12.2020
Aircraft Fueler
Swissport USA
07.2013 - 10.2018
Customer Service Representative
Huntington National Bank
01.2013 - 06.2013
Marketing Director
La Fitness
03.2010 - 07.2012
Forklift Operator/Trainer
CertainTeed Gypsum
05.2005 - 06.2009
Aircraft Fueler
A. S.I.G
10.2002 - 05.2005
Store Manager
Mr. Rags
02.2000 - 10.2002
Store Manager
Foot Action
09.1999 - 02.2002
Diploma -
Rainer Beach High School
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