Willie Graham
N/A
Brunswick,GA
Summary
Dynamic Polishing Assistant at QCP with a strong focus on quality control and safety protocols. Demonstrated expertise in polishing techniques and effective teamwork, contributing to timely project completions. Recognized for attention to detail and problem-solving abilities, enhancing surface finishes and supporting continuous improvement initiatives.
Overview
9
9
years of professional experience
1995
1995
years of post-secondary education
Work History
Polishing Assistant
QCP
03.2024 - 10.2025
- Assisted in the preparation of polished products by following strict quality control guidelines, ensuring high standards.
- Monitored polishing equipment performance and conducted routine maintenance to optimize operational efficiency and reduce downtime.
- Collaborated with team members to streamline workflows, enhancing productivity and maintaining a consistent output of polished items.
- Conducted inspections of finished products to verify adherence to specifications, contributing to improved quality assurance processes.
- Implemented safety protocols during polishing operations, minimizing hazards and fostering a safer work environment for colleagues.
- Trained new staff on polishing techniques and equipment usage, fostering skill development and ensuring adherence to operational standards.
- Assisted in inventory management by tracking polishing supplies and materials, ensuring adequate stock levels for uninterrupted operations.
- Participated in continuous improvement initiatives aimed at refining polishing techniques and enhancing overall product quality.
- Maintained accurate records of completed work orders, contributing to streamlined communication between departments regarding production progress.
- Assisted in meeting production deadlines by efficiently managing time and prioritizing tasks according to urgency.
- Enhanced product quality by diligently inspecting finished pieces for defects and ensuring proper polishing techniques were applied.
- Assisted supervisors with training new employees on proper polishing techniques, helping maintain high-quality output across the team.
- Aided in reducing machine downtime through proactive maintenance checks and timely reporting of any issues encountered during operation.
- Developed expertise in operating various polishing tools and equipment, increasing versatility and adaptability within the team.
- Ensured customer satisfaction by consistently delivering polished items that met or exceeded established quality standards.
- Increased company reputation for quality workmanship by consistently delivering polished items that met or exceeded client expectations.
- Achieved desired surface finishes through precise application of abrasives, compounds, buffs, brushes, wheels, or other polishing media as needed for each project.
- Delivered consistent results under tight deadlines while addressing complex challenges during peak production periods requiring long hours or overtime shifts.
- Reduced waste materials through careful handling of products during the polishing process, resulting in cost savings for the company.
- Fostered strong working relationships with colleagues by maintaining open communication channels and actively collaborating on problem-solving tasks.
- Contributed to a safer work environment by following safety protocols and maintaining a clean, well-organized workspace.
- Optimized resource utilization by regularly assessing inventory and reporting low-stock materials to supervisors in a timely manner.
- Upheld strict compliance with company policies and procedures during all aspects of work performance, promoting a positive workplace culture.
- Increased overall productivity by collaborating with fellow team members and sharing knowledge of best practices in polishing techniques.
- Promoted efficiency among team members by sharing insights gleaned from regular assessment of ongoing projects'' progress and challenges.
- Supported continuous improvement initiatives by actively participating in meetings, offering suggestions, and implementing approved changes to processes.
- Maintained and organized material and product inventory.
- Used different machines and tools based on individual job requirements.
- Moved items from station to station using conveyors, hoists and material handling equipment.
- Read and understood production documents to produce quality products.
- Worked correctly and safely with range of different materials and components.
- Unloaded finished products from machines and loaded onto carts or conveyor.
- Followed strict quality control processes and procedures to meet high standards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Set up and broke down production equipment based on job specifications.
Line Setup Technician
Rich's
11.2020 - 08.2023
- Set up and calibrated production equipment, ensuring optimal performance and minimizing downtime during operations.
- Conducted routine inspections and maintenance on machinery, which enhanced efficiency and reduced unexpected failures.
- Collaborated with team members to troubleshoot production issues, leading to faster resolution and improved workflow.
- Assisted in training new technicians, promoting adherence to safety protocols and operational standards within the team.
- Implemented process improvements that streamlined line setup procedures, increasing overall productivity and output quality.
- Developed strong communication skills by coordinating with cross-functional teams to address production challenges effectively.
- Maintained accurate documentation of setup processes and equipment performance, contributing to compliance and operational audits.
- Proactively sought opportunities for professional development through attending industry conferences, participating in training sessions, and staying current on industry trends and best practices.
- Reduced machine downtime by conducting routine maintenance and troubleshooting issues as they arose.
- Collaborated with engineering and production teams to refine machine setup, aligning with production goals and quality standards.
- Enhanced workplace safety by performing equipment inspections and adhering to proper procedures.
- Maintained clean and organized tool sets for production runs.
- Improved product consistency by standardizing setup procedures across similar machine types.
- Maintained accurate documentation of set-up activities, including detailed logs for future reference.
- Assisted in design of custom tooling and fixtures, enhancing machine capability and product variety.
- Developed comprehensive setup protocol for new equipment, facilitating smoother integration into production lines.
- Ensured consistent quality output by monitoring production processes and making necessary adjustments.
Dishwasher/ Banquet Setups
Sea Island Resort
07.2018 - 10.2020
- Maintained cleanliness and organization of dishware and kitchen equipment, ensuring efficient operations during busy service hours.
- Assisted in banquet setups by arranging tables and chairs according to event specifications, enhancing guest experiences.
- Collaborated with kitchen staff to manage dishwashing tasks, ensuring timely availability of clean utensils and plates.
- Followed established safety and sanitation protocols, contributing to a clean and hazard-free kitchen environment.
- Restocked supplies and maintained inventory levels, supporting seamless banquet operations and efficient service delivery.
- Assisted in special event preparations, adapting to changing requirements and contributing to successful event execution.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Followed supervisor instructions to complete tasks on time.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Inspected dishwashing equipment and reported issues to supervisor.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
Shift Supervisor
Krystal's Restaurant
11.2016 - 07.2018
- Supervised daily operations by ensuring adherence to food safety standards, resulting in improved compliance and safety ratings.
- Trained and mentored team members on customer service best practices, enhancing the overall dining experience and efficiency.
- Streamlined inventory management processes, leading to reduced food waste and optimized supply levels in a fast-paced environment.
- Implemented staff scheduling strategies that balanced labor costs with service demand, improving operational efficiency and employee satisfaction.
- Coordinated team meetings to address performance metrics and service quality, fostering a culture of continuous improvement among staff.
- Monitored customer feedback and addressed concerns promptly, contributing to a more positive dining atmosphere and repeat business.
- Supported front-line operations by maintaining cleanliness and organization in dining and kitchen areas, promoting a welcoming environment for guests.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Implemented policies and standard operating procedures for continuous improvement.
Education
High School Diploma - Academics
Nashua Highschool
Nashua, NH06.1994
No Degree - Welding/graphite Arts
Earl C Clements Job Corps
Morganfield, KYSkills
Employee wellness
Timeline
Polishing Assistant
QCP
03.2024 - 10.2025
Line Setup Technician
Rich's
11.2020 - 08.2023
Dishwasher/ Banquet Setups
Sea Island Resort
07.2018 - 10.2020
Shift Supervisor
Krystal's Restaurant
11.2016 - 07.2018
High School Diploma - Academics
Nashua Highschool
No Degree - Welding/graphite Arts
Earl C Clements Job Corps