Willie Greves
Summary
Results-driven and detail-oriented Claims Support team member with a solid background in insurance claim data handling. Skilled in reviewing and processing claim files, integrating information from various sources, and ensuring accurate and efficient claims resolution. Proficient in resolving discrepancies and maintaining data integrity to support seamless claim operations. Demonstrates strong analytical skills and a customer-focused approach, with a proven track record of handling complex cases and delivering high-quality service. Able to effectively manage work through task driven queues while multi-tasking in a fast-paced production environment. Committed to applying expertise and problem-solving abilities to excel as Claims Support and contribute to operational success.
Overview
5
5
years of professional experience
Work History
Claim Support Task Team
State Farm
04.2024 - Current
- Insurance Claim Management: Efficiently update and maintain insurance claim files by integrating data from police reports, ensuring accuracy and completeness.
- Data Integration: Manage and update tax identification numbers (TINs) for service providers and claimants in earning reporting systems, enhancing data accuracy and compliance.
- Email and Communication Handling: Review and correct errors in email communications, routing them to appropriate destinations to ensure smooth operational flow and timely resolution.
- Claims Creation: Develop new claims based on information derived from existing claims, contributing to the streamlined processing and management of insurance claims.
- Technical Skills: Proficient in utilizing online applications for work efficiency, including ECS, CMMA, Earnings Reporting, and Arbitration Forums to manage tasks, track data, and ensure streamlined operations.
Emerging Store Manager
Walgreens
02.2022 - 03.2024
- Assisted in training and developing new team members to ensure efficient and knowledgeable staff
- Helped implement strategies to increase store sales and improve overall profitability
- Resolved customer concerns and complaints in a timely and professional manner
- Collaborated with the senior management team to create and execute store improvement initiatives and projects
Shift Lead
Walgreens
05.2020 - 02.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Training and guidance of team members
Cerfied Pharmacy Technician
Walgreens
10.2019 - 05.2020
- Filled and dispensed prescriptions accurately and efficiently in a high-volume pharmacy setting
- Managed inventory and ensured medications were stored properly to maintain potency
- Collaborated with pharmacists and other healthcare professionals to ensure patient safety and optimal care
- Utilized electronic health records systems to track patient information and maintain accurate records
- Processed insurance through company record keeping
Education
No Degree - Hotel And Restaurant Management
Northern Arizona University At Flagstaff
Flagstaff, AZSkills
- Customer Service
- Problem-Solving and Decision-Making
- Training and Development
- Electronic Health Record Handling
- Insurance Processing
- Written and Verbal Communication
- ECS Proficiency
- CMMA Proficiency
- Earnings Reporting Proficiency
- Collaboration and Teamwork
Timeline
Claim Support Task Team
State Farm
04.2024 - Current
Emerging Store Manager
Walgreens
02.2022 - 03.2024
Shift Lead
Walgreens
05.2020 - 02.2022
Cerfied Pharmacy Technician
Walgreens
10.2019 - 05.2020
No Degree - Hotel And Restaurant Management
Northern Arizona University At Flagstaff
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Andrew BonczkowskiAndrew Bonczkowski
Catastrophe Claims Adjuster at State FarmCatastrophe Claims Adjuster at State Farm