Willie Guerrero
Homestead,FL
Summary
Analytical, dedicated supervisor with 7 years of experience providing leadership and direction to employees, teams, and departments in multi store locations in both retail and finance industry
Overview
9
9
years of professional experience
Work History
Loan Processor Manager
LOANDEPOT.COM, LLC
Miami, FL
07.2019 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Managed the work of 15 employees, increasing crew efficiency by 75%
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Provided customer service and was involved in training new team members each month
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
Multi Store Operations Manager
M&R Imports, Cool J’s
Miami, FL
08.2015 - 06.2019
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Provided customer service and was involved in training new team members each month
- Responsible for making sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegated work among staff
- Managed inventory control, cash control and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Increased sales by 66% by establishing goals, overseeing performance and managing social media accounts, local celebrities, influencers and local amateur sports teams to improve visibility or brand and products .
- Organized sales productions and oversaw corporate meetings, fundraising events, amateur sports league events and festivals.
Jr. Underwriter
1st Global Financial
Miami, FL
09.2013 - 07.2015
- Supported review and acceptance or denial of new or renewal business.
- Analyzed all business financial document including bank statements, merchant credit card statements and tax documents.
- Ran background checks, credit checks, conducted , UCC searches and public record searches on all owners and businesses
- Verified all outstanding debt including irs tax liens and landlord verifications in order to move forward with funding
- Provided sales representative who submitted application all funding updates and requested all documentation
- Analyze personal and business taxes as required for loan requests
- Submitted loan applications to loan underwriter for verification and recommendation
- Communicate with group coordinators to adjust system accordingly to process pending applications
- Analyzed credit, income, appraisal, and title documentation in order to render a decision in accordance with company guidelines and standards for quality, risk, and profitability
- Reviewed and ensured documentations were consistent and upheld to company and industry guidelines
- Prepare loan documents and disburse proceeds
- Attend bi-weekly account analysis meetings to identify and discuss issues and formulate ideas to alleviate future problems
- Provide accurate information regarding repayment terms, finance charges and alternative loan options
- Report to Portfolio Managers findings that may indicate new or emerging risks with potentially adverse effect on loan collateral or borrower ability to repay the loan.
Education
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Miami Dade College
09.2015
High school diploma - Economics
Coral gables senior high school
09.2013
Skills
- Complaint Handling
- Customer Service
- Constructive Feedback
- Continuous Improvements
- Flexible Work Schedule
- Computer Proficiency
- Reporting and Performance Analysis
- Delegation and Supervision
- Critical Thinking
- Scheduling and Time-Tracking
- Handling Complaints and Inquiries
- Recruitment and Training
- Proper Staffing
- Goal Attainment
Languages
Spanish
Native or Bilingual
Timeline
Loan Processor Manager
LOANDEPOT.COM, LLC
07.2019 - Current
Multi Store Operations Manager
M&R Imports, Cool J’s
08.2015 - 06.2019
Jr. Underwriter
1st Global Financial
09.2013 - 07.2015
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Miami Dade College
High school diploma - Economics
Coral gables senior high school
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