Summary
Overview
Work History
Education
Skills
Timeline
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Willie Harden

Cleveland,OH

Summary

Excelling in team leadership and mentorship. Skilled in developing athletes' personal discipline and conflict resolution, fostering strong relationships that enhance performance. Committed to motivating youth and driving success through tailored support and effective communication strategies.

Experienced with mentoring and guiding youth towards personal and educational development. Utilizes strong communication and interpersonal skills to build trust and rapport with young individuals. Track record of implementing effective support strategies and fostering positive environment for youth growth.

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

13
13
years of professional experience

Work History

Assistant Coach

Ginn Elite
06.2017 - Current
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.
  • Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
  • Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Assisted in creating and executing practice plans for athletes to help reach highest potential.
  • Promoted good sportsmanship with competing teams on- and off-field.

Service Agent

Avis Budget Group
07.2012 - Current
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.

Youth Support

Ginn Academy
08.2018 - 05.2022
  • Supported youths in developing strong interpersonal skills by encouraging positive interactions and fostering group cohesion.
  • Helped youth develop and achieve personal goals with close support.
  • Supported executive staff with travel arrangements, calendar management, and other administrative tasks as needed.
  • Provided one-on-one support to at-risk youths, helping them overcome personal challenges and achieve success in the program.
  • Assisted in the development of comprehensive behavioral assessments to identify specific needs and support for each youth.
  • Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
  • Supported at-risk youth through mentoring programs aimed at reducing juvenile delinquency rates within the community.

Education

Glenville Highschool
Cleveland, OH

Skills

  • Skill development
  • Personal discipline
  • Motivational skills
  • Team motivation
  • Mentorship & youth support
  • Conflict resolution
  • Mediation
  • Team leadership/ Coaching
  • Patience and calmness
  • Complaint handling
  • Workflow management

Timeline

Youth Support

Ginn Academy
08.2018 - 05.2022

Assistant Coach

Ginn Elite
06.2017 - Current

Service Agent

Avis Budget Group
07.2012 - Current

Glenville Highschool

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Willie Harden