Willie Hardin II
Tucson
Summary
I have over 12 years of retail and customer service experience. I am someone who believes strongly in integrity and respect no matter the situation. I have worked with many different individuals from different backgrounds , cultures and beliefs while still being able to bring out their maximum potential and development. I am very prideful when it comes to my work, I believe in giving a 100% because even after you leave, the work you did is still there representing you.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Loss Prevention Associate
T.J. Maxx
07.2024 - 02.2025
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
Project Manager/ Lead Tech
RX2 Restoration
03.2024 - 06.2024
- Met project deadlines without sacrificing build quality or workplace safety.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project performance to identify areas of improvement and make adjustments.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
Project Manager/ Lead Tech
/ Alpha Builder
01.2024 - 03.2024
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project performance to identify areas of improvement and make adjustments.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
Pro Service Assistant Manager
Floor & Decor
12.2021 - 01.2024
- Assisted Pro clients in-store with building quotes, verifying and locating products as well as processing large purchases in-store
- Identified commercial clients and scheduled business meetings to build commercial clientele
- Helped Pro & Commercial clients get discounted pricing through commercial accounts
- Visited job sites and Pro businesses to build rapport with pro & commercial clients, also organized lunch and learns for educational training with vendors for all customers to attend in-store
- Resolved customer issues of many different scenarios
- Educated pro & commercial clients on installation products
- Assisted customers with scheduling design service appointments, calculating shipping quotes, and answering general questions on tile installation
- Utilized YOY Pro reports to determine how to drive business, increase pro sales and margins YOY.
Pro Specialist
Floor & Decor
09.2021 - 12.2021
- Specialized in customer service for all Pro customers, included building quotes, verifying material, answering phone calls, follow up communication and processing sales
- Educated all customers on install products, helped calculate estimates for products needed to complete installation projects, from start to finish
- Reached out to Pro clients daily to offer assistance, inquire about ongoing projects as well as determine opportunities to better serve customers
- Assisted customers in-store with different financing applications
- Assisted customers with scheduling estimates for installation through a 3rd party company
- Helped identify new Pro clients in-store by canvassing as well as utilizing a report database to find lost pro/pro business and determine why business was lost.
Team Lead
Walmart
04.2020 - 08.2020
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures
- Elevated team performance with expert training and mentoring of new associates
- Responsible for replenishment of inventory and increasing sales in designated departments
- Maximized quality and productivity with thorough training and consistent monitoring of team performance
- Ensured proper training of new associates to mitigate shrink in all departments or loss inventory
- Researching of reports to identify opportunities in broken processes to increase performance
- Opened and closed facility and complete end of day financial procedures
- Protected workers from harm with well-structured and consistently enforced safety procedures.
Asset Protection Assistant Manager (Complex Store)
Walmart
05.2019 - 04.2020
- Conducted in-depth investigations into identified and suspected cases of theft
- Observed high-target theft areas with CCTV and covert monitoring strategies
- Maintained full compliance with legal, health, and safety regulations
- Identified, surveilled, and questioned shoplifters within limits of store policies
- Conducted safety, shrink, and process training at all locations in the market quarterly for hourly supervisors and fellow salaried managers
- Conducted internal interviews involving theft or other policy violations, and integrity interviews
- Prepared and led yearly inventory audit.
Support Supervisor Neighborhood Market
Walmart
05.2018 - 04.2019
- Collaborated with HR personnel to address team performance issues and implement corrective actions
- Led morning meetings with all associates to discuss previous day's sales, performance, and daily tasks to be completed
- Recognized associates for anniversaries and birthdays and increasing morale
- Provided exceptional customer service and ensured a pleasant shopping experience
- Ability to open and close the facility while knowing all procedures to be completed
- Being able to de-escalate tense situations that arise
- The ability to bring different individuals together for the completion of one common goal
- Leveraged performance data to identify team strengths and implement improved training practices where needed
- Motivated employees to continuously grow knowledge and enhance abilities
- Prepared deposits, replenished C/0 and front-end areas.
Personnel Coordinator
Walmart
11.2017 - 05.2018
- Assisted with recruitment processes, including scouting candidates and verifying references
- Empowered employees by organizing training sessions and informational seminars
- Acted as a point of contact for internal personnel, resolving issues and complaints effectively
- Conducted performance reviews and worked with employees to develop solutions and improvements
- Maintained agendas for HR personnel, including scheduling meetings, interviews, and other events
- Handled all internal and external HR-related requests and inquiries
- Oriented new employees by explaining policies, benefits, and procedures
- Identified talent and retained associates that met quarterly and yearly turnover expectations
- Coordinated onboarding for all associates and completion of all required training throughout the entire facility
- Invested time and training into associates aspiring to promote.
Personnel Coordinator/Support Manager
Walmart
01.2017 - 11.2017
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and supervisor positions
- Ability to manage time well in order to balance two positions and complete tasks daily
- Replenished shelves and features, also unloaded and finalized deliveries
- Hosted orientations and hiring events
- Completed quarterly and yearly audits on associate files and personnel information
- Scheduled required training for all hourly supervisors and salaried managers to be completed off-site
- Developed rapport with associates to build overall morale and pleasant work environment
- Operated registers in all areas of the store while handling large amounts of currency.
Asset Protection Associate
Walmart
06.2016 - 01.2017
- Monitored the function of the security system and addressed problems to eliminate any loopholes
- Identified, surveilled, and questioned shoplifters within limits of store policies
- Observed high-target theft areas with CCTV and covert monitoring strategies
- Conducted in-depth investigations into identified and suspected cases of theft
- Monitored employees and guests to prevent shrink or theft
- Developed and trained associates on consistent ways to mitigate shrink and loss while working safe and neat
- Conducted safety tours for newly hired associates
- Oversaw the safety and compliance of regulations
- Ensured the safety of customers and associates at all times
- Applied de-escalation training during tense or uncomfortable situations while remaining professional and courteous.
Overnight Stocker
Walmart
06.2013 - 06.2016
- Replenished out-of-stock items on the sales floor, staged overstock, and rotated product
- Unloaded incoming shipments from trucks, safely and independently lifting up to 50 pounds
- Kept sales floor and stockroom tidy and organized by removing cardboard and pallets and replacing overstock in correct locations
- Coordinated easy restocking by preparing and moving pallets to designated locations
- Put out replenishments and new merchandise with well-built and organized displays
- Monitored inventory levels and reported shortages to management
- Updated products with new pricing for clearance racks and special sales
- Promoted positive customer service by helping individuals locate desired items
- Minimized product errors, carefully examining incoming shipments and properly tagging items
- Boosted sales with well-stocked, well-organized, and attractive displays
- Controlled shrinkage through proper stock rotation processes.
Education
High School Diploma -
Eastpointe H.S.
Tucson, Arizona05.2011
Skills
- Employee training
- Adaptability
- Task prioritization
- Communication
- Leadership
- Team building
- Customer service
- Trustworthy
- Time management
Certification
- Assistant Store Manager Area Specific Training
- Wicklander-Zulawski Interview and interrogation techniques
- Wal Mart Academy Hourly Supervisor Training
- Wal Mart Academy Hourly Spark It Training
- NFHS Fundamentals Of Coaching Training
- NFHS (CDC) Concussion In Sports Training
- CPR, AED, Basic First Aid Certification Card
- State Of Arizona Department Of Public Safety Level One Fingerprint Clearance Card
Volunteer Experience
Assistant Varsity football coach, 03/2018, 2019, Palo Verde Magnet H.S, Tucson, Arizona
Timeline
Lead Loss Prevention Associate
T.J. Maxx
07.2024 - 02.2025
Project Manager/ Lead Tech
RX2 Restoration
03.2024 - 06.2024
Project Manager/ Lead Tech
/ Alpha Builder
01.2024 - 03.2024
Pro Service Assistant Manager
Floor & Decor
12.2021 - 01.2024
Pro Specialist
Floor & Decor
09.2021 - 12.2021
Team Lead
Walmart
04.2020 - 08.2020
Asset Protection Assistant Manager (Complex Store)
Walmart
05.2019 - 04.2020
Support Supervisor Neighborhood Market
Walmart
05.2018 - 04.2019
Personnel Coordinator
Walmart
11.2017 - 05.2018
Personnel Coordinator/Support Manager
Walmart
01.2017 - 11.2017
Asset Protection Associate
Walmart
06.2016 - 01.2017
Overnight Stocker
Walmart
06.2013 - 06.2016
High School Diploma -
Eastpointe H.S.
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