Willie Henry
McDonough,Ga.
Summary
Deadline driven Night Auditor offering over twenty plus years career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure at all times. Meticulous eye for detail and personable demeanor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Night Auditor
Homewood Suite by Hilton Hotels
05.2025 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Generated and printed daily financial reports to track hotel performance.
Night Auditor
The Brookhaven Atlanta Hotel
01.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Night Auditor
Doubletree by Hilton
11.2021 - 01.2024
- Managed front desk operations and provided exceptional customer service
- Performed nightly reconciliation of financial transactions, ensuring accuracy and adherence to procedures
- Resolved guest complaints and issues promptly and effectively
- Conducted end-of-day procedures, preparing reports and data for management review
- Ten plus years of OnQ Certification
Night Auditor
Doubletree by Hilton
09.2015 - 10.2020
- Proficient in managing front desk operations, balancing cash drawers, and generating reports
- Possess excellent communication skills, attention to detail, and ability to multitask effectively
- Trained in using hotel management software to process reservations and guest requests
- Collaborated with team members to ensure smooth shift transitions and exceptional guest service
- Utilized software systems to check guests in/out, process payments, and generate reports
- Demonstrated ability to handle emergencies calmly and efficiently, ensuring guest safety
- Managed nightly operations, including check-ins/outs and ensuring security protocols are upheld
Night Auditor
Hampton Inn & Suites
07.2013 - 09.2015
- Managed check-ins, check-outs, and reservations for guests, ensuring a seamless experience
- Provided personalized recommendations for local attractions, restaurants, and activities to enhance guest stay
- Resolved guest inquiries, complaints, and issues promptly and effectively to ensure satisfaction
- Conducted efficient and accurate billing and payment processes for guest bookings
- Provided exceptional customer service to guests, ensuring a positive experience
- Managed guest inquiries, complaints, and requests in a timely and professional manner
Night Auditor Supervisor
Embassy Suites
01.2011 - 06.2013
- Managed team of night auditors, ensuring accurate financial reporting and guest satisfaction
- Trained staff on hotel procedures and provided exceptional customer service
- Implemented efficient processes to streamline night audit functions and increase productivity
- Resolved guest complaints and issues, ensuring high quality service and guest retention
- Organized budget documents and tracked overnight staff progress and completion of task
- Led team of night auditors in balancing financial transactions and resolving guest issues
- Implemented more efficient processes resulting in reduced errors and improved guest satisfaction
Education
PEP Certifications -
Hilton University
LANGUAGES
English
Certification
- PEP Training - Six months
- OnQ Training - 10 plus years
Timeline
Night Auditor
Homewood Suite by Hilton Hotels
05.2025 - Current
Night Auditor
The Brookhaven Atlanta Hotel
01.2024 - Current
Night Auditor
Doubletree by Hilton
11.2021 - 01.2024
Night Auditor
Doubletree by Hilton
09.2015 - 10.2020
Night Auditor
Hampton Inn & Suites
07.2013 - 09.2015
Night Auditor Supervisor
Embassy Suites
01.2011 - 06.2013
PEP Certifications -
Hilton University
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