Willie Hicks

As a Maximo System Administrator for the Massachusets Port Authority (Massport). I managed the Maximo Enterprise Asset Management System (EAM), a work management system that utilizes work and asset management system technology to maximize the performance of Massport's maintenance and inventory workforce.

Duties included:

1. Administer and maintain the IBM Maximo Asset Management system, ensuring its reliability, security, and optimal erformance..

2. Serve as primary contact for Maximo users and IT support.

3. Manage user access by administering security groups, roles, and accounts within the Maximo system

4. Work with IT to apply, test and verify fixes/patches to Maximo.

5. Support Maximo Upgrade Projects

6. Identify and communicate system defects to vendor and/or IT 7. Make basic modifications to Maximo screens using the built in application designer on demand.

8. Archive and restore data; create and maintain Maximo reports; run queries and create ad hoc reports.

9. Monitor system performance; troubleshoot and resolve technical problems.

10. Serve as liaison between vendor and Maximo users to resolve issues.

11. Support all Maximo environments, including development, testing, and production.

Managed a group of 5 Maximo data administrators within the Amgen's Rhode Island site work order department.

Responsibilities included:

1. Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.

2. develop procedures and process to endure they met both our Quality department's standards as well as Maximo's data integrity requirements.

3. Created and maintained an automated data loaded for administrators when entering large amounts of data

4. Worked to build strong relationships with other departments supporting and using the Maximo System.

5. Conducted weekly team meeting to provide guidance and address issues within the department

6. Conducted regular individual meeting with staff to ensure and encourage professional growth, make recommendations for training and address any issues they felt were hindering growth.

7. Conducted annual performance reviews and determined pay raises and bonuses.

8. Developed KPIs to monitor our department's performance

9. Developed KPIs for other departments that monitored work activities

10. Assign staff to construction projects based on their best skill set and the opportunity for growth