Willie Hill
Cleveland,OH
Summary
Highly detail-oriented and focused on precision, consistently delivering exceptional results. Tenacious and determined, never giving up until the task is completed. Known for reliability and dependability, always performing at the highest level of ability.
Overview
9
9
years of professional experience
Work History
Kennel Technician
Petland South Park
Strongsville, OH
04.2024 - 09.2024
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Assisted veterinarians with medical procedures, such as vaccinations, and care before/after surgeries.
- Maintained records of animal feedings, treatments and other updates.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Performed bathing and grooming services, such as brushing fur coats, cleaning ears, and trimming nails.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Responded to emergency situations in a timely manner while following safety protocols.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Exercised animals to maintain physical and mental health.
Sales Representative
The Solutions Center
Cleveland, OH
12.2023 - 04.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Lab Technician
Quaker Houghton
Brook Park, OH
10.2022 - 06.2023
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
- Recorded data from experiments into detailed lab reports for review by supervisors.
- Analyzed results of tests using statistical methods to determine accuracy of results.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Calibrated laboratory instruments according to manufacturer's specifications.
- Provided technical guidance and training to new lab technicians.
- Assisted with research projects by gathering data and performing experiments.
- Troubleshot instrument malfunctions and made necessary repairs.
- Generated graphs and tables summarizing test results.
- Interpreted experimental findings accurately in order to draw valid conclusions.
- Performed regular inspections on all equipment to ensure proper functioning.
- Implemented preventive measures against contamination of samples during testing procedures.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared lab for daily operations by stocking materials and equipment.
- Collected and organized data to perform data analysis and prepare technical reports.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Attended lab meetings to participate in research discussions.
- Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
- Maintained and calibrated laboratory equipment, including spectrophotometers, centrifuges, and pH meters to ensure accurate results.
- Collaborated with laboratory team to develop and validate new testing procedures, improving efficiency and accuracy.
- Performed statistical analysis of test results to identify trends, anomalies, and areas for further investigation.
- Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
- Conducted literature and online research to stay informed about current trends and advancements in laboratory techniques.
- Participated in regular laboratory meetings to discuss test results, quality control issues, and process improvements.
- Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Interpreted test results and determined need for retesting.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
Station Cook
Buffalo Wild Wings
Cleveland Heights, OH
08.2022 - 12.2022
- Prepared all necessary ingredients for station cook duties prior to service.
- Organized and set up the kitchen before meal preparation.
- Trained other cooks in food safety, sanitation, and proper food handling techniques.
- Followed standard recipes and special diet orders to prepare meals.
- Maintained cleanliness of work area throughout shift.
- Stocked and replenished supplies as needed during shift.
- Ensured food quality by tasting, smelling, and visually inspecting all dishes before serving them.
- Monitored temperature of ovens, grills, stoves, fryers. to ensure food safety standards were met.
- Collaborated with other cooks to complete large orders quickly and efficiently.
- Communicated effectively with wait staff about customer orders and special instructions.
- Kept track of inventory levels of ingredients used in cooking process.
- Plated dishes according to presentation guidelines established by chef or restaurant manager.
- Adhered to health department regulations regarding food storage, rotation, labeling.
- Cleaned equipment after each use following established sanitary procedures.
- Checked expiration dates on ingredients regularly to ensure freshness of products used in cooking process.
- Inspected equipment for cleanliness prior to each use.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Performed workstation prep prior to shift start.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Made meals in accordance with company standards and requirements.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Trained new team members on proper meat and vegetable preparation techniques.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
Door-to-Door Sales Representative
Constellation
Independence, OH
04.2018 - 07.2018
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Provided detailed information about the products being sold and answered customer questions.
- Demonstrated how to use the product and its features.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Confirmed customer satisfaction with all aspects of sales process, including delivery time frames and price points.
- Collected payments from customers, including cash, check or credit card transactions.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
- Maintained up-to-date knowledge on new products and services available for sale.
- Attended weekly team meetings to discuss sales strategies and targets.
- Assisted other sales representatives as needed during peak seasons or busy times.
- Implemented effective strategies to increase customer retention rates.
- Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
- Listened to customers to understand needs and put together optimal solutions.
- Finalized paperwork for sales and service policies to lock in new customers.
- Collaborated with team to develop effective, winning sales strategies.
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
- Explained products and prices to customers, demonstrating use of products.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Convinced clients to purchase products or services by following persuasive script.
- Taught and trained new sales personnel on customer service and sales techniques.
- Circulated among potential customers or traveled by foot or automobile to deliver or sell merchandise or services.
- Collaborated with other members of sales team to reach targets.
- Developed prospect lists to define target criteria and zone in on potential customers.
- Studied geographic areas to identify potential buyers and increase door-to-door sales.
- Stayed up-to-date on product specs and prices to accurately describe merchandise.
- Built territory-specific sales plans by reviewing competitor activities and lead spending trends.
- Conducted research to determine top prospective clients and continually cultivated sales pipeline.
Meat Stocker
Marcs
Sagamore, OH
07.2015 - 11.2017
- Received, stored and rotated meat products according to company policy.
- Inspected meat for quality assurance prior to stocking shelves.
- Restocked and replenished merchandise on the sales floor as needed.
- Maintained cleanliness of work area throughout shift.
- Adhered to all safety regulations when handling and storing meat products.
- Organized backroom storage areas in a neat and orderly fashion.
- Performed daily cleaning activities such as mopping, sweeping and dusting of store floors.
- Ensured that all meat items were properly labeled with accurate pricing information.
- Assisted customers with locating desired items in the store's coolers or freezers.
- Responded quickly to customer inquiries regarding product availability, price and use.
- Disposed of outdated or damaged meats per health department guidelines.
- Checked expiration dates on meats to ensure freshness before stocking shelves.
- Prepared special orders for customers upon request in a timely manner.
- Conducted regular inventories of stocked meats in order to maintain accurate records of product levels.
- Stored incoming shipments in designated areas within the cooler or freezer units.
- Worked closely with management team to ensure smooth functioning of store operations.
- Communicated effectively with co-workers regarding task assignments, progress updates and any issues encountered during shift.
- Trained new employees on proper stocker procedures related to handling, labeling and stocking meats.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Greeted customers and retrieved requested products to drive satisfaction.
- Updated product labels to reflect accurate pricing.
- Palletized merchandise for easy movement to sales floor locations.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Coordinated with management to identify and resolve inventory discrepancies.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Issued supplies, materials and products to team members based on information from requisitions.
Education
High School Diploma -
Nordonia High School
Macedonia, OH05-2016
Skills
- Animal monitoring
- Kennel maintenance
- Feeding management
- Medical assessment
- Exercise management
- Animal bathing
- Safety control
- Care Monitoring
- Sanitation protocols
- Safety Monitoring
- Behavior Observation
- Animal Training
- Documentation And Reporting
- File and RecordKeeping
- Chemical Handling
- Quality Control
- Equipment Setup
- Test Reporting
- Machine Maintenance
- Sample Logging
- Inventory Control
- Weight Charting
- Customer Service
- Progress Documentation
- Medication Administration
- Treatment Administration
- Inoculation
- Meal Preparation
- Injury and Illness Treatment
- Time Management
- Effective Communication
- Task Prioritization
- Multitasking
- Animal Observations
- Human and Animal Safety
- Problem-solving abilities
- Animal Grooming
- Equipment Disinfection
- Relationship Building
- Animal Handling
- Dependable and Responsible
- Adaptability and Flexibility
- Food presentation
- Portion Control
- Food safety practices
- Workspace sanitation
- Waste Minimization
- Upselling
- Hospitality and accommodation
Affiliations
- nature voyager
- "backyard all-around sports player"
- philosophical speaker
- praise in worship
Adaptation
- versatile and flexible
- quick learner
- swift on toes
Timeline
Kennel Technician
Petland South Park
04.2024 - 09.2024
Sales Representative
The Solutions Center
12.2023 - 04.2024
Lab Technician
Quaker Houghton
10.2022 - 06.2023
Station Cook
Buffalo Wild Wings
08.2022 - 12.2022
Door-to-Door Sales Representative
Constellation
04.2018 - 07.2018
Meat Stocker
Marcs
07.2015 - 11.2017
High School Diploma -
Nordonia High School
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