Willie James
Elmira,NY
Summary
Dynamic and results-driven professional with extensive experience as a Department Manager at Walmart, excelling in customer service and inventory management. Certified forklift operator skilled in materials handling and teamwork, consistently enhancing operational efficiency and boosting customer satisfaction through effective problem-solving and collaboration.
Overview
11
11
years of professional experience
Work History
Sales Associate
Joe’s Kwikmart
Elmira, NY
01.2026 - Current
- Stocked shelves, ensuring products were readily available for customers.
- Monitored inventory levels and reported discrepancies to management promptly.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Participated in promotional activities to drive store traffic and boost sales initiatives.
Sales Associate
Save A Lot
Elmira, NY
01.2025 - Current
- Assisted customers with product selection and provided exceptional service.
- Operated cash register efficiently, handling transactions accurately.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Forklift Operator
Trayer
Elmira, NY
09.2024 - 03.2025
- Operated forklifts to transport materials across warehouse efficiently.
- Conducted daily safety checks on equipment to ensure compliance with safety standards.
- Loaded and unloaded goods from trailers, maintaining accurate inventory records.
- Collaborated with team members to optimize workflow and enhance productivity.
Department Manager
Walmart
Auburn, NY
05.2015 - 08.2019
- Led daily operations, ensuring team adherence to company policies and safety standards.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Mentored staff on best practices in customer service and operational efficiency.
- Implemented training programs that enhanced employee performance and engagement levels.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
GED -
East High School
RochesterSkills
- Forklift operator certification
- Loading and unloading
- Warehouse operations
- Safety awareness
- Teamwork and collaboration
- Order picking and processing
- Palletizing
- Materials handling
Timeline
Sales Associate
Joe’s Kwikmart
01.2026 - Current
Sales Associate
Save A Lot
01.2025 - Current
Forklift Operator
Trayer
09.2024 - 03.2025
Department Manager
Walmart
05.2015 - 08.2019
GED -
East High School