Dynamic public safety professional with extensive experience at Franciscan Health Olympia Fields. Proven track record in crisis management and effective communication, enhancing staff competency through innovative training programs. Skilled in incident command and conflict de-escalation, successfully implementing security measures that significantly reduced vulnerabilities. Committed to fostering a safe environment for all.
Overview
41
41
years of professional experience
Work History
Sergeant/Public Safety Lead Officer
Franciscan Health Olympia Fields
04.2020 - Current
Developed and implemented training programs for new hires, resulting in increased staff competency levels.
Implemented new security measures based on risk assessments, significantly reducing potential vulnerabilities.
Collaborated with local law enforcement agencies to ensure coordinated response during emergency situations.
Handled sensitive information with discretion while investigating incidents involving employees or visitors.
Maintained accurate records of daily activities and incidents, enabling effective communication among team members.
Conducted thorough investigations into security incidents, providing detailed reports for management review.
Managed scheduling and deployment of security personnel, ensuring optimal coverage across all shifts.
Conducted regular reviews of current policies and procedures to identify areas for improvement or enhancement.
Public Safety Officer
Franciscan Health Olympia Fields
09.2013 - Current
Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
Patrolled assigned areas on foot, horseback or by vehicle.
Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
Assisted in the evacuation of buildings during fire alarms or other emergencies, ensuring the safe and orderly exit of occupants.
Direct Support Personnel/Residential House Manager
Individual Advocacy Group
08.2002 - 11.2017
Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
Organized social activities for residents to promote camaraderie and engagement within the community.
Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
Ensured compliance with local housing regulations by staying current on updates and making necessary adjustments to policies or practices accordingly.
Developed strong relationships with residents, fostering a positive and supportive living community.
Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Certified Pharmacy Technician Tutor
Malcolm X, City Colleges of Chicago
10.1993 - 10.2002
Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Counted, measured, and compounded medications following standard procedures.
Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Combat Support Pharmacy Technician
United States Army
07.1984 - 02.1992
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Counted, measured, and compounded medications following standard procedures.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
General Studies
Rich Central High School
Olympia Fields, IL
06-1984
Skills
Incident command
Firearms handling
Physical fitness
Law enforcement
De-escalation techniques
Crisis management
Conflict de-escalation
Effective communication
Timeline
Sergeant/Public Safety Lead Officer
Franciscan Health Olympia Fields
04.2020 - Current
Public Safety Officer
Franciscan Health Olympia Fields
09.2013 - Current
Direct Support Personnel/Residential House Manager