Willie Joseph
Channelview,TX
Summary
Dynamic leader with proven expertise in team leadership and problem-solving, honed at Arby's Restaurant. Excelled in enhancing kitchen efficiency at Bridgecrest Rehabilitation Suites, reducing food waste significantly. Skilled in cash handling and fostering a customer service focus, consistently achieving high satisfaction levels. Demonstrated ability to train teams, ensuring adherence to safety and quality standards.
Overview
10
10
years of professional experience
Work History
Shiftleader
Arby's Restaurant
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Cook Manager
Bridgecrest Rehabilitation Suites
10.2018 - 06.2023
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
Cook Supervisor
Legends Oaks
09.2014 - 08.2018
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Education
High School Diploma -
Kashmere Sr High
Houston, TX05-1981
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Inventory counts
Timeline
Shiftleader
Arby's Restaurant
07.2023 - Current
Cook Manager
Bridgecrest Rehabilitation Suites
10.2018 - 06.2023
Cook Supervisor
Legends Oaks
09.2014 - 08.2018
High School Diploma -
Kashmere Sr High
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