Willie kellum
Surprise,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Mamager- Self Employeed
Sweetwaters Restaurant
Denver, CO
04.2002 - Current
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Created and managed budgets for operational departments and monitored progress against goals.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Retail Store Owner
Self-employeed- Duncan Men's Store
Denver, CO
03.1988 - 02.2006
- Maintained inventory levels by ordering merchandise from suppliers.
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Implemented new procedures for better customer service and efficiency.
- Analyzed sales data to identify trends and make appropriate adjustments.
- Conducted regular inspections of the store's physical condition and equipment maintenance needs.
- Monitored competition in order to stay ahead of industry trends.
- Performed financial analysis of operations including evaluating pricing structures, cost control measures.
- Scheduled staffing shifts and monitored employee performance.
- Organized promotional events such as special discounts or contests.
Education
Some College (No Degree) - Business Administration
Wet Texas State University
Canyon, TXSkills
- Social Perceptiveness
- Quality Assurance
- Planning
- Analytical Thinking
- Microsoft Word
- Basic Math
Affiliations
- Golf, Hiking, Running
Timeline
Mamager- Self Employeed
Sweetwaters Restaurant
04.2002 - Current
Retail Store Owner
Self-employeed- Duncan Men's Store
03.1988 - 02.2006
Some College (No Degree) - Business Administration
Wet Texas State University
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