Willie Leonard

Provide administrative support for the personal injury and defense practices by managing the process of obtaining and organizing legal case files by requesting, tracking, and retrieving relevant documents from external sources like medical providers, insurance companies, and government agencies, ensuring timely access to critical information for legal cases while maintaining confidentiality and compliance with regulations; Daily responsibilities include, but are not limited to, completing initiating requests, following up on outstanding updating case management system with retrieved medical records via the Litify system, inbound and outbound phone calls, email management, and In addition, to building and maintaining relationships with external medical records departments.

• Case support: Collaborating with attorneys and paralegals to identify necessary records, prioritize requests based on case urgency, and provide timely access to crucial information.
• Federal and VA records: Oversaw records retrieval from federal military treatment facilities (MTFs) and Veteran Affairs hospital for both clients Personal injuries and civil.
• Invoice processing: Reviewing and verifying invoices for record retrieval services, ensuring accuracy of charges and submitting them for payment.
• Compliance management: Staying updated on relevant regulations regarding record retrieval, including HIPAA, and ensuring compliance with data privacy standards.

Responsible for supervising and maintaining the safety and security of juvenile offenders within a correctional facility, enforcing rules and regulations, monitoring their daily activities, and contributing to their rehabilitation by providing guidance and support while ensuring a secure environment;

• Security and Supervision: Conducting regular cell checks, searching for contraband, monitoring youth movements, maintaining sight and sound supervision, and responding to emergencies.
• Behavior Management: Enforcing facility rules, addressing disruptive behavior, implementing disciplinary measures, and utilizing de-escalation techniques.
• Communication: Collaborating with other staff members like counselors, teachers, and medical personnel, interacting with families of juveniles, and communicating with law enforcement.
• Documentation and Reporting: Maintaining detailed logs of youth behavior, incidents, and observations, writing reports on security issues and inmate interactions.

Oversaw the day-to-day operations of an outpatient medical records department, ensuring accurate patient data collection, storage, retrieval, and compliance with federal and state healthcare regulations, while supervising a team of medical records technicians responsible for processing and maintaining outpatient patient records and customer service.

Staff Management:

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Training, and evaluating medical records technicians.
  Assigning tasks and managing work schedules to optimize efficiency.
• Providing performance feedback and coaching to staff. Addressing staff concerns and resolving conflicts.

Record Management:

• Ensuring accurate and complete filing medical documentation of patient medical information.
• Maintained procedures for proper record storage and retrieval.

Compliance and Quality Assurance:

• Maintaining compliance with HIPAA regulations regarding patient privacy and data security.
• Implementing quality improvement initiatives to enhance accuracy and efficiency.

Patient Requests:

• Processing patient requests for medical records, including releases of information.
• Ensuring confidentiality of patient information throughout the process.

Reporting and Analysis:

• Identifying trends and areas for improvement within the department.