
Strong leader and problem-solver bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I'm capable of using independent decision-making skills and sound judgment to positively impact company success.
Training and mentoring
Complaint resolution
Professional telephone demeanor
High-volume call centers
Call center operations
G-Suite
Attention to Detail
Flexible and Adaptable
Data Entry
SharePoint
CompTIA A+ Certification
CompTIA Network+ Certification
CompTIA A+ Certification