Willie Marshall
Desoto,TX
Summary
Diligent Senior Training Specialist with strong background in developing and implementing comprehensive training programs. Proven track record in boosting team performance and fostering culture of continuous learning. Demonstrated ability in curriculum design and instructional delivery, ensuring alignment with organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Training Specialist
Exeter Finance
10.2023 - Current
- Responsible for on boarding training and development support for new hires at all levels of the organization, as well as on-going training for existing employees.
- Develop training material that focused on skill enhancements that has increased agent performance by 20%
- Working cohesively with the technical writers and instructional designers to developing training material, job aids, participant guides, facilitator guides, videos, eLearning modules, micro trainings, in SharePoint and Workday.
- Responsible for working collaboratively across all lines of the business to identify training needs and develop plans to address through needs analysis and material development and implementation.
Senior Training Specialist
Rushmore Loan Management Services
12.2018 - 09.2023
- Responsible for on boarding training and development support for over 2,000 Rushmore new hires, as well as on-going training for existing employees in conjunction with subject matter experts (“SME’s”).
- Working cohesively with the Learning and Development team members on developing training material, job aids, participant, guides, facilitator guides, videos, eLearning modules, micro trainings, and SharePoint.
- In charge of ongoing development of customer facing representatives through coaching and mentoring.
- Point of contact for the development, testing, and implementation of new proprietary servicing systems.
- Conducted regular assessments of employee skill levels, using findings to guide future program development efforts.
- Improved communication between departments by creating targeted team-building exercises and workshops.
- Increased employee retention through engaging and relevant training materials.
Senior Corporate Training Specialist
GMAC RFC/Ocwen
10.2006 - 11.2018
- Conducted companywide specialized training for over 8,000 employees in the US, India, St Croix, and the Philippines.
- Trained all new hires on servicing operations of mortgage backed securities, loss mitigation strategies and the HAMP modification programs.
- Handled all certification training for HAMP, FHA, VA, Freddie Mac, Fannie Mae, and all bank owned mortgage loans and assets.
- Oversaw the ongoing development of customer facing representatives during and after completion of Call Center New Hire Program.
- Developed and implemented new training materials, participant guides, trainer guides and job aids based on departmental needs.
Director Credit/Collections / Trainer
Silver leaf Resorts Inc
01.1997 - 01.2006
- Managed 15 direct reports who interned supervised 75-90 employees.
- Oversaw all phases of the credit and collections department.
- Demonstrated sound judgment, decisiveness, and well developed planning, analytical, and communication skills in a variety of progressively responsible and challenging assignments.
- Developed and implemented incentive programs to successfully motivate staff to achieve high- performance standards.
- Participated in the interviewing and hiring of employees.
- Awarded “Manager of the Year” for four years.
- Recognized as achieving projected goals and earned respect with a proven ability to obtain high performance levels from employees and maintained a pleasant working atmosphere, while ensuring compliance of company guidelines.
Education
Some College (No Degree) - Music Ed/Theory
Grambling State University
Grambling, LASkills
- Staff development and mentorship
- Training evaluation
- E-learning development
- Facilitation techniques
- Organizational development
- Sales training
- Learning management systems
- Adult learning theory
- Needs assessment
- Employee engagement
- New hire on-boarding
- Public speaking
- Leadership training
- Exceptional communicator
Certification
- FDCPA Certified
- Certified Trainer/Coach
- Customer Care Certification (2010)
Timeline
Senior Training Specialist
Exeter Finance
10.2023 - Current
Senior Training Specialist
Rushmore Loan Management Services
12.2018 - 09.2023
Senior Corporate Training Specialist
GMAC RFC/Ocwen
10.2006 - 11.2018
Director Credit/Collections / Trainer
Silver leaf Resorts Inc
01.1997 - 01.2006
Some College (No Degree) - Music Ed/Theory
Grambling State University
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