Willie Mills
Raleigh,NC
Summary
Dedicated and results driven sales professional for eight years in production and leasing sales. Proven track record of consistently exceeding sales targets and driving revenue growth. Adept at building and maintaining strong client relationships, identifying opportunities, and delivering persuasive sales presentations. Known for exceptional communication, negotiation, and problem-solving skills. Enthusiastic team player with a strong work ethic. Highly experienced customer service and sales professional-ability to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications; well versed in tenant/landlord/real estate, Fair Housing Laws and property management.
Overview
18
18
years of professional experience
Work History
Broker/Sale
Costello Real Estate and Investments
Raleigh , NC
2022.01 - Current
- Serves a knowledgeable and trusted advisor in the complex world of real-estate transactions
- Responsible for helping clients navigate the intricate process of buying, selling, renting real property, such as single-family homes, townhomes, condos, commercial spaces, and land
- Well versed in local real estate markets, legal regulations and industry best practices, making them invaluable guides for my clients
Front Desk Agent
Holiday Inn Rdu/Staybrige Hotel
Morrisville , NC
2021.12 - 2022.11
- Checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay
- Including distributing room keys, verifying customers' hotel registration information and calculating guests' room payments and other additional costs made during their stay
- Helped coordinators run and set up office spaces so multiple business/programs could host meetings, which helped maintain renewed accounts with hotel.
Leasing Professional
200 East Apartments
Durham , NC
2020.11 - 2021.09
- Greet prospects and qualify by covering all criteria
- Immediately record all telephone and in person visits on appropriate reports
- Inspect models and available market ready, communicate related services needs to property manager and maintenance supervisor
- Gather information about market competition in the area and file
Leasing Consultant
Retreat at Lake Lynn
Raleigh , NC
2019.02 - 2020.11
- Conduct property tours with prospective customers, sell new leases, lease renewals, and provide customer service and administrative support to the office in our communities
- Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities
- Drive the sale of prospective residents by highlighting the company’s lifestyle and selling its attributes
- Maximized occupancy through sales techniques and customer service.
Leasing Consultant
Lakemoor Apartments
Durham , NC
2018.05 - 2019.02
- Responsible for residential applications for DHA, Tax Credit and market rate properties
- Process rental and voucher payments for a minimum of 160 accounts
- Played a critical role in assisting low-income individuals and families to secure safe and affordable housing through government subsidized programs
- Managed tenant accounts; including but not limited to security deposits, maintenance charges and rental credits due to prorations
Sales Consultant
AT&T
Raleigh , NC
2016.01 - 2018.05
- Guide business implementation and improvement of sales
- Consistently sale Direct TV and Fiber Internet
- Steadily adherent to the AT&T code of business
- Gradually build a portfolio of business accounts
- Processed customer payments with cash, credit, check/travelers check and gift cards
Leasing Consultant
Hawthorne at the Trace
Raleigh , NC
2015.01 - 2016.01
- Responsible for completing lease forms/agreements and collecting rental fees/deposit
- Responsible for ensuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have awareness of the “curb appeal” of the property
- Responsible for submitting and following up on resident/community work orders
- Maintained knowledge of lease terms, specifications and all community policies, telephone and sales techniques, market conditions, rental rates, unit sizes/dimensions, locations and all amenities of property
Legal Assistant
Nicholas E. Harvey Attorney at Law
Kinston , NC
2006.06 - 2010.01
- Responsible for keeping clients informed by maintaining contact; communicating case progress
- Kept record of client ledgers and maintained file organization through a monthly in office audit, in addition to maintaining the overall office by way of monitoring calendars, meeting specific deadlines, documenting actions, inputting into file database and case management software, and confirming case status with my attorney
- Responsible for all logistics of meetings including Teleconference and videoconference
- Monitored emails and processed incoming mail
Education
Brokers License -
Fonville Morisey
2022-01
Bachelor of Science And/with Education Degree - Education
North Carolina Central University
North Carolina 01.2014
Skills
- Prospecting and lead generation
- Negotiation and closing sells
- Client relationship management
- Market research and analysis
- Sales Presentation
- Strong interpersonal skills
- Microsoft Word, Excel, Publisher, Outlook and PowerPoint
- Yardi, Onesite, Bluemoon Software, Knock, OneSite, CoreLogic Saferent, DocuSign, Zoom Rent Dynamics, Opera, Salesforce, Orum
- Detail Oriented, Ability to multi-task
- Excellent Customer Service, Oral & Written Communication, Data-Entry & Sale skills
Additional Information
Top 5 in sales for two years in the Wake/Durham County for AT&T., #1 leasing agent for Durham County Housing. Combining section 8 vouchers with market tenants., Oversaw the leasing operations and increased the occupancy rate by 15%
Timeline
Broker/Sale
Costello Real Estate and Investments
2022.01 - Current
Front Desk Agent
Holiday Inn Rdu/Staybrige Hotel
2021.12 - 2022.11
Leasing Professional
200 East Apartments
2020.11 - 2021.09
Leasing Consultant
Retreat at Lake Lynn
2019.02 - 2020.11
Leasing Consultant
Lakemoor Apartments
2018.05 - 2019.02
Sales Consultant
AT&T
2016.01 - 2018.05
Leasing Consultant
Hawthorne at the Trace
2015.01 - 2016.01
Legal Assistant
Nicholas E. Harvey Attorney at Law
2006.06 - 2010.01
Brokers License -
Fonville Morisey
Bachelor of Science And/with Education Degree - Education
North Carolina Central University
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