Willie Moore
Cheyenne,WY
Summary
Military veteran with 15+ years of progressive experience in administrative and management roles. Strong leadership ability, teamwork attitude, and discipline. Dependable, thorough, and well-organized leader dedicated to prioritizing organizational needs. Proven ability to make sound decisions and perform efficiently in fast-paced, high-pressure situations. Highly efficient in completing projects on time and effective communication in technical and non-technical environments. Skilled problem solver with a talent for developing innovative customer service solutions and managing organizational change. Exceptional interpersonal and communication skills, adept at building close customer relationships across diverse backgrounds. Demonstrated work ethic, professionalism, and track record of dependability. Focused on achieving bottom-line results and maintaining team integrity for smooth business operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner/Operator
Moore High-Velocity Transport LLC
01.2021 - Current
- Safely pick-up and deliver products from one location to another
- Utilized effective organizational and trip planning talents to map out the best delivery routes
- Inspected vehicles regularly for damage and wear and tear
- Secured materials and equipment for transport to prevent damage to goods during transit
- Completed daily pre-trip inspection checklist before first delivery
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
- Interacted with customers pleasantly to meet needs and drive satisfaction
- Coordinated with dispatchers and remained flexible in work scheduling to meet business needs
- Managed records by tracking mileage, maintenance and expenses
- Logged deliveries including drop-off times and any special conditions
- Consulted with customers to gain feedback and address concerns
Co-owner
Preschool Academy
01.2005 - Current
- Transport children to and from school
- Provide training with emphasis on admin functions, HR management, and Equal Opportunity Programs
- Participate at scheduled team meetings, supervisor meetings, and appraisal meetings when required
- Keep completely confidential any information regarding the children, their families, or other staff
- Adhere to all the preschool's operational policies and procedures, e.g
- Health and safety, fire precautions, dropping off and collection of children, food safety, cleanliness of the pre-school etc
- Attend training courses as required and to take responsibility for employee development/performance
- Develop programming, policies, and procedures to assure quality of care
- Duties include: establishing and maintaining standards of care to meet/exceed all appropriate government regulations for preschool
- Regularly monitor billing, reimbursement, and accounting of all expenses for the preschool academy
- Handle all operations of Human Resources, including: recruiting, hiring, training, motivating, and payroll
- Supervise business development, sales forecasting, strategic planning, marketing, and hiring of personnel
Owner/Property Inspection
Moore Real Estate Inspections
04.2021 - 09.2023
Property Inspection
Moore Real Estate Inspections LLC
01.2020 - 09.2022
- Adapted quickly to evolving industry trends and standards maintaining up-to-date knowledge on property inspection guidelines.
- Enhanced client satisfaction by providing timely and accurate property inspection reports.
- Enhanced client satisfaction by promptly addressing concerns and providing accurate property inspection information.
- Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
- Improved property inspection efficiency by streamlining processes and utilizing advanced technology.
- Conducted thorough property inspections to assess condition and identify necessary repairs or improvements prior to listing.
- Demonstrated exceptional attention to detail while gathering pertinent information from multiple sources during property inspections.
- Maintained high levels of cleanliness and safety throughout the property, conducting regular inspections and addressing issues promptly.
- Ensured adherence to safety protocols throughout the property by conducting regular inspections and addressing potential hazards proactively.
- Conducted regular property inspections to identify potential issues before they became major problems.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Reduced liability risks for clients by identifying potential hazards during property inspections.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Conducted thorough pre-trip inspections to assess equipment readiness, mitigating potential risks associated with compromised vehicles before departure.
- Conducted property inspections to ensure compliance with industry standards and local regulations, minimizing risk exposure for clients.
- Kept detailed records of all property inspections, damages, estimates, and related claim information for future reference.
- Presented findings from site inspections to clients as part of comprehensive risk assessments that informed their decision-making processes around property investments or improvements.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Manager
Walmart
01.2018 - 12.2020
- Responsible for the supervision of the store
- Handle issues of customer service
- Responsible for human resources development
- Recruit and discipline staff
- Conduct staff interviews and coaching
- Evaluate the performance of staff
- Coordinate training and development of staff special strength
- Motivate sales personnel in the store
- Determine the need of staff
- Process payroll forms and records
- Prepare the form for leave of absence
- Handle cash management duties
- Contribute to the goals and sales target of the store
- Prepare deposit loans along with other administrative staff
- Ensure proper storage of merchandise
- Ensure proper arrangement of the store in a neatly way
- Ensure the security of the store and proper processing of money
- Track daily cash report
- Ensure improvement in the financial performance of assigned area
- Ensure that the regulatory procedures and company policies are complied with
- Provide guidance and direction to other staff
- Model customer service approaches
- Ensure that customers complaints, needs, and issues are resolved within the provided guidelines and standards of Walmart
- Offer supervision to staff on assigned tasks
- Ensure that the store is well stocked at all times
- Work in relationship with customer staff in charge of shelf to provide map for easy location of products
- Ensure good relationship with merchants to achieve price actions
- Understand seasons and ensure products on demand in the season are well in stock and well positioned
Supervisor / Manager / Coordinator
United States Air Force
01.2010 - 12.2015
- Load, transport, relocate missile communications cable
- Analyzed violations of organizational code of conduct and administered disciplinary actions in accordance with published corporate guidelines
- Conceived, planned, and directed professional development program for a staff of 160 employees
- Increased personnel retention program by 20%
- Provided organizational leadership in planning, organizing, and supervising employees work schedules
- Spearheaded initiatives that insured appropriate employees were in place and available for all missions
- Coordinated extensively between landowners and the military to insure all missile cables managed by F.E
- Warren Air Force base were available for inspection/maintenance - ensuring upkeep and operability
- Offered advice based on regulations to 200+ service members - helping them to advance in their careers
- Led in handling HR-related administration tasks, gathering personnel information, and maintaining files
Personal Reliability Program Manager
United States Air Force
01.2011 - 12.2013
- Coordinated security requirements for gaining entrance into sensitive areas of Nuclear Defense Area
- Demonstrated ability in managing the day-to-day operations of a Personnel Reliability Office, which was responsible for providing all phases of personnel service support to a group of 320 employees
- Provided leadership for Personal Reliability Program (PRP), nuclear surety guidance, and training for all personnel, ensuring mission completion
- Screened, reviewed, and monitored PRP and Special Access
- Was instrumental in ensuring resources and required personnel for clearance and security investigations
- Created documentation
- Ensured unit compliance (PRP certifications, suspensions, and desertification actions)
- Worked with the unit Commander for management and control of facility's PRP personnel positions
Security Manager
United States Air Force
01.2011 - 12.2013
- Completed the security clearance review of personnel files affecting the responsiveness of 320 personnel - insuring the security of the missile field
- Reviewed information management systems supporting mission
- Performed additional responsibilities as unit Security Manager, which included: sourcing and initial screening for suitable candidates as well as conducting phone interviews and background reference checks
- Conferred with airmen to discuss issues, such as: access needs, security violations, and facility changes
- Performed incident analysis and investigation relative to incidents with advice and closure to leadership
Assistant Manager
United States Air Force
01.2010 - 12.2010
- Transport missile parts to Missile silos
- Monitored achievements of servicemen, and offered timely performance feedback; provided training, mentoring, and guidelines to junior staff in an effort to provide the highest-level of team management
- Provided leadership and guidance to supervisors and airmen, enabling them to resolve issues/problems
Security Manager
United States Air Force
01.2005 - 12.2010
- Provided assistance to Personnel Security Manager on high visibility projects, which included the development and implementation of policies and procedures for unit service personnel on security program
- Trained subordinate security professionals as well as other organization members on security procedures
Assistant Manager
United States Air Force
01.2005 - 12.2010
- Assisted with the management of the office, which required organizational skills and time management
- Managed all incoming and outgoing correspondence, and ensured compliance of rules and procedures
- Coordinate training schedule for over 1000 students on a daily basis
- Trained students on military rules and customs
- Escort students to multiple training locations across the country
Line Supervisor / Production Worker
United States Air Force
01.2000 - 12.2005
- Transport missile payloads to missile silos
- Utilized knowledge of principles and processes for providing supervision, including: customer needs assessment, meeting quality standards for services, and evaluation of safeguards related to security
- Experienced in providing management leadership by giving full attention to what other people are saying, taking the time to understand the points being made, and asking questions as appropriate to analyze information and evaluate possible solutions - choosing the best solution to solve problems
Education
Calvin High School -
Calvin High School
Property Inspection - Property Inspection Course
Axium Academy
Denver, CO01.2000
Skills
- Problem Solving
- Exceptional Interpersonal and Communication Skills
- Work Ethic and Professionalism
- Driving
- Customer service
- Leadership
- Team management
- Program management
- Interviewing
- Supervising experience
- Mentoring
- Sales
- Property inspection
- Property inspection techniques
- Property inspection competency
- Property Inspection Competence
- Property inspection and assessment
- Adept at conducting inspections
- Inspection and testing reports
- Scheduling inspections
- Property photography
Certification
- CDL A, 01/24, 08/24
- Hazmat Endorsement, 01/24, 12/24
- Tanker Endorsement, 01/24, 12/24
Timeline
Owner/Property Inspection
Moore Real Estate Inspections
04.2021 - 09.2023
Owner/Operator
Moore High-Velocity Transport LLC
01.2021 - Current
Property Inspection
Moore Real Estate Inspections LLC
01.2020 - 09.2022
Assistant Manager
Walmart
01.2018 - 12.2020
Personal Reliability Program Manager
United States Air Force
01.2011 - 12.2013
Security Manager
United States Air Force
01.2011 - 12.2013
Supervisor / Manager / Coordinator
United States Air Force
01.2010 - 12.2015
Assistant Manager
United States Air Force
01.2010 - 12.2010
Co-owner
Preschool Academy
01.2005 - Current
Security Manager
United States Air Force
01.2005 - 12.2010
Assistant Manager
United States Air Force
01.2005 - 12.2010
Line Supervisor / Production Worker
United States Air Force
01.2000 - 12.2005
Calvin High School -
Calvin High School
- CDL A, 01/24, 08/24
- Hazmat Endorsement, 01/24, 12/24
- Tanker Endorsement, 01/24, 12/24
Property Inspection - Property Inspection Course
Axium Academy
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