Willie O'neal
Gainesville,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Precision Tune up Manager
Libertyair Air Conditioning & Heating
Gainesville, FL
12.2017 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
Front End Service Clerk
Publix
Gainesville, FL
04.2016 - 12.2017
- Greeted customers and provided excellent customer service.
- Answered questions about products or services and provided information on product features.
- Processed payments for customers using cash registers, debit and credit card machines, or other electronic payment systems.
- Provided support to colleagues during peak hours or when additional help was required.
Education
HVAC - HVAC Installation And Repair
Santa Fe College
Gainesville, FL12-2017
Skills
- Operations Management
- Sales Techniques
- Staff Training and Development
- Staff Management
- Refrigerant recovery
- System diagnostics
- Electrical Wiring
- Filter Replacement
- Equipment Installation
- Schematic reading
- Leak detection
- Pressure testing
- Preventive Maintenance
- Customer Service
- Testing and repair
- Heating and Air Conditioning
Timeline
Precision Tune up Manager
Libertyair Air Conditioning & Heating
12.2017 - Current
Front End Service Clerk
Publix
04.2016 - 12.2017
HVAC - HVAC Installation And Repair
Santa Fe College
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