Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Willie Palmer Jr

Willie Palmer Jr

Santa Cruz,CA

Summary

Dynamic sales professional with a proven track record at Comcast, excelling in commission sales and consistently exceeding targets. Skilled in strategic sales techniques and adept at upselling, I foster customer relationships that drive engagement and loyalty. My strong product knowledge and collaborative approach enhance team performance and contribute to overall sales growth.

Overview

15
15
years of professional experience

Work History

Commission Sales

Comcast
01.2019 - Current
  • Increased sales through effective merchandising, inventory management, and product knowledge.
  • Contributed to increased sales by effectively upselling and cross-selling products in alignment with store promotions and events.
  • Utilized customer feedback to refine sales strategies, leading to improved customer engagement and higher sales.
  • Trained junior team members on best practices within the digital sales domain, fostering professional development and knowledge sharing.
  • Coordinated promotional events and in-store demonstrations, increasing customer engagement and driving sales growth.
  • Met sales, productivity, quality and other key performance metrics.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Collaborated with team members to meet monthly sales goals, contributing to overall store success.
  • Exceeded sales targets by developing customized solutions tailored to individual client needs.
  • Trained new employees in sales techniques and product knowledge, improving team effectiveness and customer service.

Machine Operator

Santa Cruz Nutritionals
08.2012 - 01.2019
  • Collaborated with cross-functional teams to ensure seamless coordination of sales efforts.
  • Performed trend forecasting and market research to predict future opportunities, sales, risks and consumer behavior.
  • Increased sales through effective merchandising, product rotation, and attractive displays.
  • Delivered comprehensive post-sales support to ensure smooth implementation of newly acquired telephone systems into clients'' existing infrastructure.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Elevated team morale and productivity by leading by example and providing support where needed.
  • Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
  • Fostered team-oriented environment, training new operators on machinery and best practices.
  • Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
  • Improved energy efficiency, adjusting machines to operate at optimal levels without compromising output.
  • Improved product quality with thorough inspection and adjustment of machine settings.
  • Suggested specific ideas for process, productivity and safety improvements.

Sales Associate

Vans
03.2010 - 12.2012
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Associate Degree - Information Technology

Rasmussen University, Bloomington, IL

Skills

  • Accomplished in commission sales
  • Retail energy sales
  • Retail Sales Experience
  • Closing sales
  • Meeting sales targets
  • Sales and upselling techniques
  • Strategic sales techniques
  • Product and service sales
  • Experience in sales

Accomplishments

Dean's list. 3.94 GPA.

Timeline

Commission Sales - Comcast
01.2019 - Current
Machine Operator - Santa Cruz Nutritionals
08.2012 - 01.2019
Sales Associate - Vans
03.2010 - 12.2012
Rasmussen University - Associate Degree , Information Technology

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