Summary
Overview
Work History
Education
Skills
Timeline
Intern

Willie Pickett

Orlando,FL

Summary

Proven leader with a track record of enhancing operational efficiency and employee safety at Lowe's. Excelled in staff supervision and problem-solving, significantly improving customer engagement and workplace safety. Skilled in inventory management and training, adept at fostering team productivity and accountability without compromising service quality. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Overview

32
32
years of professional experience

Work History

Department Supervisor

Lowe's
12.2002 - 03.2024
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 13 employees, delegated tasks and held each employee accountable for completing assignments.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Soldier

US Army
01.1992 - 07.2015
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Operated and maintained armored vehicles.
  • Maintained required level of proficiency in use of firearms.

Correctional Officer

Mississippi Department Of Corrections
02.1997 - 08.2002
  • Managed 1 high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.

Machine Operator

Copper Tires
07.1996 - 01.1997
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted 10 equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Monitored 10 machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.

Education

Associate of Arts - Criminal Justice

Northwest Community College
Senatobia, MS
05.1988

Skills

  • Customer Service
  • Workplace Safety
  • Problem Resolution
  • Problem-Solving
  • Inventory Management
  • Staff Supervision
  • Customer Engagement
  • Team Supervision
  • Training and mentoring
  • Order Processing
  • Safety and Security

Timeline

Department Supervisor

Lowe's
12.2002 - 03.2024

Correctional Officer

Mississippi Department Of Corrections
02.1997 - 08.2002

Machine Operator

Copper Tires
07.1996 - 01.1997

Soldier

US Army
01.1992 - 07.2015

Associate of Arts - Criminal Justice

Northwest Community College
Willie Pickett