Willie Powell
Washington,DC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the management position. Ready to help the team achieve company goals.
Overview
12
12
years of professional experience
Work History
Driver
Reston Limousine
05.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Driver/Operator Truck Driver
Insight LLC
08.2022 - 05.2024
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Logged driving hours and fuel usage data on time to keep reports current.
- Hooked and unhooked trailers from tractor and converter dollies.
- Completed pre- and post-trip inspections of vehicle and equipment.
- Ensured optimal performance of hydrovac equipment by diligently adhering to manufacturer guidelines and protocols.
- Used high-pressure water and vacuum system to remove dirt and debris from specific locations.
- Uncovered pipes and dug trenches for new water main installations.
- Worked in confined spaces and at heights.
- Conducted thorough equipment inspections before and after each job, identifying potential issues and rectifying them promptly to prevent operational delays.
- Complied with all federal, state, and local regulations governing environmental protection during hydrovac operations.
- Observed production operations, identified safety hazards and addressed problems to maintain safety for all personnel.
- Observed and tracked information from gauges, instruments and meters to proactively identify and address issues.
- Provided excellent customer service, addressing client concerns promptly and professionally while establishing strong relationships.
Transit Bus Operator
WMATA
02.2022 - 08.2022
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Received and submitted passenger fares.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Answered questions and provided insight into local attractions and facility amenities.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Maintained safe driving habits to protect property and general public on roadways.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Deescalated verbal altercations and fights between passengers.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Drove specified routes in compliance with traffic regulations and time schedules.
- Handled passenger emergencies or disruptions.
- Collected tickets or cash fares from passengers.
- Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
Pest Control Technician
CroppMetcalfe
01.2020 - 02.2022
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Applied pesticides and other control strategies to manage pests.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Set mechanical traps, baits and glue boards to remove pests from interior areas.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Utilized appropriate protective gear and equipment during application.
Retail Sales Associate/ Senior Game Advisor
GameStop
08.2012 - 05.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Organized store events such as tournaments or midnight releases, resulting in enhanced community engagement and increased foot traffic.
- Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
- Monitored loss prevention efforts within the store, reducing instances of theft or vandalism.
- Trained new employees on store policies, procedures, and sales strategies for optimal performance.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to gamers.
- Proven track record exceeding sales goals and customer satisfaction ratings.
Driver
FedEx
03.2020 - 09.2020
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Secured merchandise, avoiding damage during transportation.
Education
Certificate - Facility Maintenance
Charleston Job Corporations
Charleston, WV2011
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD06.2006
Skills
- Refrigerated Trailers Operation
- Tanker & Passerger Endorsements
- Route Management
- Attention to Detail
- Decision Making
- Payment Collection
- CB Radio Communication
- Heavy Lifting
- Problem Solving
- Vehicle Defect or Damage Reporting
- Cargo Security
- GPS Applications
- Truck Weighing
- Air brake certification
- Applying pest application
Timeline
Driver
Reston Limousine
05.2023 - Current
Driver/Operator Truck Driver
Insight LLC
08.2022 - 05.2024
Transit Bus Operator
WMATA
02.2022 - 08.2022
Driver
FedEx
03.2020 - 09.2020
Pest Control Technician
CroppMetcalfe
01.2020 - 02.2022
Retail Sales Associate/ Senior Game Advisor
GameStop
08.2012 - 05.2022
High School Diploma -
Charles Herbert Flowers High School
Certificate - Facility Maintenance
Charleston Job Corporations
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