Willie Rivera
The Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Handyman
Gotham condominium
New York, New York
01.2019 - Current
- Ensured optimal functionality through comprehensive repairs and maintenance.
- Collaborated with facility managers to coordinate extensive repair projects.
- Executed basic electrical repairs, including replacing burned-out light bulbs.
- Restored electrical systems by repairing outlets, circuit breakers, and lights.
- Diagnosed machinery malfunctions through inspection, operation, or testing.
- Assessed customer needs and delivered tailored solutions promptly.
- Repaired drywall holes with spackle or joint compound for seamless finishes.
- Replaced faulty door handles, hinges, and locks to enhance security.
Concierge
Gotham Condominium
New York, NY
09.2005 - 12.2019
- Assisted with scheduling meeting rooms for resident use when needed.
- Maintained accurate records of tenant requests, complaints, and service calls.
- Ensured all visitors were properly registered and issued identification badges.
- Provided assistance with deliveries, mail distribution, and package pick-up.
- Greeted tenants, vendors and visitors to the building in a professional manner.
- Coordinated maintenance activities with contractors and other service providers.
- Resolved conflicts between tenants or between tenants and other personnel on site.
- Monitored security cameras and conducted daily rounds of the premises.
- Handled incoming and outgoing mail and packages for residents in a timely manner.
- Updated tenant information database on a regular basis.
- Responded to emergency situations such as fire alarms, medical emergencies.
- Managed access control system including issuing keys and keycards to residents.
- Assisted tenants with inquiries regarding services available on site or in the surrounding area.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Porter Summer Relief
Gotham condominium
New York, NY
05.2004 - 09.2005
- Swept, mopped, vacuumed and waxed floors in all public areas of the building.
- Handled hazardous waste disposal according to safety regulations.
- Removed snow from sidewalks and driveways around the building perimeter.
- Operated light machinery such as floor buffers and carpet cleaners.
- Cleaned and maintained building common areas, such as lobbies, restrooms, elevators, stairwells, and hallways.
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
District Manager
New york times delivery system
New York, NY
04.1988 - 04.2004
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Coordinate the distribution of the New York Times to all the home delivery subscribers in Manhattan, New York, seven days a week, 365 days a year.
- Manage payroll for about 3,000 independent contractors on a weekly basis.
Education
Some College (No Degree) - Business Administration And Management
Hostos Community College
Bronx, NYSkills
- Repair and maintenance skills
- Customer service excellence
- Effective communication
- Time efficiency and adaptability
- Safety adherence and project oversight
- Team collaboration and problem resolution
- Inventory control
- Building code compliance
- Maintenance and repair of the heating and cooling system to meet the building code standards
- I assisted covering the building Manager while in vacation
Languages
English
Professional
Spanish
Professional
Timeline
Handyman
Gotham condominium
01.2019 - Current
Concierge
Gotham Condominium
09.2005 - 12.2019
Porter Summer Relief
Gotham condominium
05.2004 - 09.2005
District Manager
New york times delivery system
04.1988 - 04.2004
Some College (No Degree) - Business Administration And Management
Hostos Community College
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