Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Willie Robertson

Thibodaux,Louisiana

Summary

Recent graduate however a very qualified Claims Adjuster with excellent research, technical, and problem-solving skills. Skilled in reviewing, assessing insurance policies, and analyzing damages to ascertain appropriate coverage of diversified claims.

I have over thirty years of experience in contracting, roofing and carpentry. Motivated to multi-task involving liability investigations, research, phone calls, e-mails and faxes in a fast-paced environment, and identifying and investigating suspicious claims.

Detail-oriented and able to learn new concepts quickly. Highly organized, proactive and punctual with team-oriented mentality.

Hardworking and reliable with remarkable customer service skills. Superb time management abilities. Devoted to giving every customer a positive and memorable experience. Aims to provide the highest level of client satisfaction while satisfying the company's vision.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Licensed Contractor

Self-employed
Thibodaux, LA
08.2020 - Current
  • Established work, budgets and construction timelines to manage and plan projects.
  • Adhered to local laws governing permits required for certain types of construction activities.
  • Prepared reports detailing progress made against project deadlines.
  • Performed inspections of properties and individual units, identifying issues and recommending actions.
  • Performed job site inspections to ensure quality of construction and adherence to building codes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contracted and supervised workers for roofing construction jobs.

Handy Person

Self-employed
Thibodaux, Louisiana
08.2013 - 08.2024
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Recorded type and cost of maintenance or repair work.
  • Measured and cut drywall for installation of new walls or repair of existing walls.
  • Installed cabinets, countertops, appliances and other fixtures in kitchens and bathrooms.
  • Installed plumbing fixtures, including sinks, toilets, bathtubs and showers.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Repaired damaged doors by replacing hinges, lockets or frames when necessary.

Assistant Store Manager

Walmart
Thibodaux, LA
07.2001 - 08.2013
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Leveraged Micro Soft skills to input and compile data gathered from various sources.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Store Manager

Rex TV And Appliance
Houma, LA
03.1994 - 07.2001
  • Resolved customer complaints in a timely manner.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.

Education

High School Diploma -

Belford High School
Santa Monica, CA
11-2010

Skills

  • Project Scope Assessment that involved worksite safety
  • Excellent investigation skills and code Compliance
  • Effective and exemplary Written and Verbal Communication
  • Investigate, evaluate, validate settled property
  • Analyze insurance coverage issues on specific claims and make appropriate recommendations
  • Knowledge of laws, effectively handle claims with local catastrophes
  • Assessment of property damage and insurance contracts
  • Timely managed caseloads of property and casualty claims
  • Collecting settlement documents and prepare status report for filed documents

Certification

  • State Licensing Board Of Contractors { R&T Home Improvement LLC }
  • Texas Dept. Of Insurance Adjuster

Timeline

Licensed Contractor

Self-employed
08.2020 - Current

Handy Person

Self-employed
08.2013 - 08.2024

Assistant Store Manager

Walmart
07.2001 - 08.2013

Store Manager

Rex TV And Appliance
03.1994 - 07.2001

High School Diploma -

Belford High School

Similar Profiles

CREATE PROFILE
Willie Robertson