Summary
Overview
Work History
Education
Skills
Areas Of Competencies
Timeline
Generic

Willie Scott

Douglasville,GA

Summary

Diplomatic Human Resources Specialist with five plus years of comprehensive experience managing and guiding employees. Polished in conducting background checks, organizing and scheduling interviews and administering employment benefits. Commended for creating positive organizational climate and improving employee morale and job satisfaction.

Overview

14
14
years of professional experience

Work History

HR Administrator

Access Telecare
Dallas, TX
02.2019 - Current
  • Conduct training with new employees during onboarding process with Access Telemed; Training is provided through a combination of E-Learning, 1:1 video sessions or webinars and covers all service lines provided by Access Telemed
  • Create training documents for new employees training across all service lines internally and externally and be responsible for modifying training material, videos/documents/content utilizing such programs as Adobe Captivate, Word and PowerPoint applications
  • Maintain a favorable, collaborative working relationship with all departments to ensure efficient working environment to achieve company's mission
  • Maintain positive team spirit and foster a positive organization culture that aligns with Access values
  • Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members
  • Work with the Service management function to ensure key SLAs are met for provisioning and support and to ensure progress updates are supplied as needed where service issues are identified
  • Courteously answer all incoming calls and accurately document patient information
  • Effectively communicate with hospital clinical staff and SOC physicians to ensure prompt and efficient patient care
  • Supply Tier 1 technical support to hospitals and to SOC physicians
  • Facilitate and confirm prompt hand off to Tier 2 IT support
  • Follow all compliance & HIPAA requirements.
  • Prepared or maintained employment records using human resources management system software.
  • Organized training sessions for staff members to improve their skillsets.
  • Analyzed data from employee surveys to identify areas of improvement within the organization.
  • Liaised between employees and benefit providers, serving as resource to answer benefit-related questions.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Assisted managers with performance management activities such as goal setting and annual reviews.
  • Scheduled or conducted new employee orientations.
  • Hired employees and processed hiring-related paperwork.
  • Resolved conflicts between employees in a timely manner.
  • Answered employee questions regarding health benefits and 401k options.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Reviewed resumes and applications submitted by potential candidates for open positions.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Prepared payroll information based on approved timesheets each week.
  • Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.

HR Coordinator

GW Immediate and Primary Care
Washington, DC
09.2020 - 05.2022
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
  • Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Created and implemented employee retention strategies.
  • Scheduled meetings with employees to address concerns and grievances.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Reviewed applications for completeness and accuracy prior to forwarding them to hiring managers.
  • Maintained employee records in compliance with applicable laws and regulations.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Selected and interviewed candidates for all available positions.
  • Assisted in employee recruitment, hiring and interview processes.
  • Investigated complaints about discrimination or harassment brought forward by employees.
  • Organized employee directories and updated individual contact information.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Modified existing software systems to enhance performance and add new features.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

HR Associate

Sparks Group Staffing Agency
Chantilly, VA
06.2018 - 02.2019
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Guided employees through automated self-service platform for real-time attendance tracking and queries.
  • Provided advice and guidance on personnel matters to managers and supervisors.
  • Managed employee relations issues such as grievances, disciplinary action, conflict resolution.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Assisted with recruitment efforts, such as posting job openings, reviewing resumes and conducting interviews.
  • Developed and maintained training materials and benefits packets for new hires.
  • Coordinated training programs, workshops, seminars, and other learning events for staff members.
  • Analyzed compensation data to ensure competitive salaries are offered to employees.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Collaborated with other departments on projects that require human resources input or assistance.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Navel Engineer

United States Navy
01.2010 - 03.2011
  • Operated computer software and office equipment
  • Designed and oversaw testing, installation, and repair of marine apparatus and equipment
  • Conducted operational and/or performance studies to develop designs for products, such as engines, equipment, and structures
  • Analyzed data to decide feasibility of product proposals and recorded temperatures and readings.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
05.2024

Associates - Medical Billing and Coding

Virginia College
09.2015

Associates - Administrative Assistant

Everest College
08.2012

Skills

  • Dispute Mediation
  • Vendor Relationship Management
  • Employment Law Knowledge
  • Talent Acquisition Strategies
  • Staff Scheduling
  • Employee Retention Strategies
  • Onboarding and Orientation
  • Benefits Administration
  • Employee Recognition Programs
  • Employment and Labor Laws
  • Employment Record Verification
  • Payroll Coordination
  • Payroll Administration
  • New Hire Orientation
  • Background Checks
  • Staffing and Recruitment
  • Employee Paperwork

Areas Of Competencies

  • Over five years of customer service experience
  • Employee Training and Development
  • Employee Supervision
  • Employee Counseling and Relations
  • Customer relationship management
  • Microsoft Word, Excel, PowerPoint
  • Customer account creation

Timeline

HR Coordinator

GW Immediate and Primary Care
09.2020 - 05.2022

HR Administrator

Access Telecare
02.2019 - Current

HR Associate

Sparks Group Staffing Agency
06.2018 - 02.2019

Navel Engineer

United States Navy
01.2010 - 03.2011

Bachelor of Arts - Psychology

Southern New Hampshire University

Associates - Medical Billing and Coding

Virginia College

Associates - Administrative Assistant

Everest College

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Willie Scott