Willie Scott
Tomball,TX
Summary
Experienced General Manager skilled in business administration, program planning, and coaching. Proven track record in increasing revenue and market share through strategic initiatives and comprehensive employee development programs.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Safety and Training Specialist
Tomball ISD
Tomball, TX
09.2021 - Current
- Developed training handbooks, computer tutorials and reference materials.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored many new personnel hired to fulfill various roles.
- Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Built and maintained professional relationships with parents and administrators.
General Manager
5 Guys Burgers And Fries
Houston, TX
10.2016 - 11.2020
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Formulated policies and procedures to streamline operations.
General Manager
Jackson Hewitt
Houston, TX
06.2014 - 10.2016
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Taco Cabana
Houston, TX
05.2006 - 06.2014
- Formulated policies and procedures to streamline operations.
- Collaborated with regional management to align local operations with corporate objectives and strategic goals.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Pizza Hut
Prince George, VA
09.2005 - 05.2006
- Spearheaded marketing strategies to enhance brand visibility and attract diverse customer demographics.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
General Manager
Taco Cabana
Houston, TX
06.2001 - 09.2005
- Implemented cost control measures, optimizing budget allocation and resource management for improved profitability.
- Analyzed customer feedback to drive service improvements, resulting in increased repeat business and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
General Manager
Chuck E Cheese
Houston, TX
07.1996 - 06.2001
- Streamlined operational processes, enhancing efficiency and guest satisfaction across all locations.
- Led team development initiatives, fostering a culture of collaboration and high performance among staff.
- Monitored compliance with health and safety regulations, maintaining a safe environment for guests and employees.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established training programs for new hires, ensuring consistency in service delivery and operational standards.
Manager
Long John Silver's
Houston, TX
10.1991 - 07.1996
- Oversaw daily restaurant operations to ensure quality service and compliance with health standards.
- Trained and mentored staff to enhance performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
E5 Sergeant
US Army
United States
09.1987 - 09.1991
- Led training exercises to enhance squad operational readiness and teamwork.
- Coordinated logistics for equipment and personnel deployment during missions.
- Supervised maintenance and accountability of weapons and tactical gear.
- Developed and implemented standard operating procedures for enhanced efficiency.
- Maintained open lines of communication with superiors, keeping them informed of ongoing activities and progress toward objectives.
- Led squad members in high-stress environments, demonstrating effective decision-making under pressure.
- Trained and mentored personnel in combat operations and tactics.
Education
High School Diploma -
Madison Sr. High
Houston, TX05-1986
Skills
- Training evaluation
- Employee development
- Business administration
- Program planning
- Coaching and mentoring
- Critical thinking
- Employee interviewing
- Training material development
- Relationship building
- Employee performance reviews
- Compliance training
Accomplishments
Served in Operation Dessert Storm
Army Commendation Medal
Southwest Asia Service Medal
Certification
Class B CDL
Train The Trainer Certified
Timeline
Safety and Training Specialist
Tomball ISD
09.2021 - Current
General Manager
5 Guys Burgers And Fries
10.2016 - 11.2020
General Manager
Jackson Hewitt
06.2014 - 10.2016
General Manager
Taco Cabana
05.2006 - 06.2014
General Manager
Pizza Hut
09.2005 - 05.2006
General Manager
Taco Cabana
06.2001 - 09.2005
General Manager
Chuck E Cheese
07.1996 - 06.2001
Manager
Long John Silver's
10.1991 - 07.1996
E5 Sergeant
US Army
09.1987 - 09.1991
High School Diploma -
Madison Sr. High