Willie Slater
36 Hommocks Rd
Summary
Dynamic and results-oriented professional with extensive experience in retail and warehouse environments, notably with Rite Aid Pharmacy. Excelled in teamwork, collaboration, and exceptional customer service, significantly enhancing customer satisfaction and operational efficiency. Proficient in POS system operation and merchandise display, demonstrating a proven track record of meeting sales targets and improving inventory management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Dollar Tree Stores
01.2022 - 08.2022
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Assisted customers with product inquiries, ensuring they found the right items to meet their needs.
- Assisted in training new employees on store policies, procedures, and sales techniques during overnight shifts.
- Helped achieve monthly sales targets through consistent effort in promoting products effectively during overnight hours.
- Managed inventory by restocking shelves and updating displays for optimal product visibility.
- Monitored inventory levels to identify low stock items and notify management for timely replenishment orders.
- Collaborated with daytime staff to communicate any important updates or issues that arose during overnight shifts.
- Contributed to maintaining high standards in visual merchandising presentation by constantly updating displays and ensuring cleanliness throughout the store.
- Completed daily tasks such as cleaning, organizing, and stocking merchandise to maintain a well-kept store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shift Supervisor
Rite Aid Pharmacy
08.2021 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Coordinated merchandising, promoted new products and increased brand awareness.
Freezer Stocker
Restaurant Depot
01.2018 - 07.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Forklift Operator
Artic Glacier
06.2012 - 01.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Reduced instances of stock discrepancies, meticulously tracking goods received against purchase orders.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Stocker
Shoprite Supermarket
01.2010 - 07.2012
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Updated merchandise pricing to match new values and special promotional rates.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, NY06-2005
Skills
- Teamwork and collaboration
- Time management
- Exceptional customer service
- Problem-solving skills
- Cash handling
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Stocking and receiving
- POS system operation
- Merchandise display
- Task prioritization
- Multi-tasking strength
Certification
- First Aid/CPR/AED Certification - American Red Cross
- OSHA 30 & 40 Certified
- Forklift Certification
Timeline
Sales Associate
Dollar Tree Stores
01.2022 - 08.2022
Shift Supervisor
Rite Aid Pharmacy
08.2021 - 12.2021
Freezer Stocker
Restaurant Depot
01.2018 - 07.2021
Forklift Operator
Artic Glacier
06.2012 - 01.2018
Stocker
Shoprite Supermarket
01.2010 - 07.2012
- First Aid/CPR/AED Certification - American Red Cross
- OSHA 30 & 40 Certified
- Forklift Certification
High School Diploma -
Mount Vernon High School
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