Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
13
13
years of professional experience
Work History
On Road Supervisor
UNITED PARCEL SERVICES (UPS)
10.2021 - Current
Responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements
Encourage sales lead participation through maintaining mutually beneficial customer relationships
Respond to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment
Manage and work with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
Maintain operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
Apply an understanding of policies and procedures to situations and operations in a business area
Participate in the development and implementation of work process plans to maximize center proficiency and achieve business results
Apply knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
Maintain employee safety training and certifications
Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
Conduct performance evaluations and resolve individual and group performance issues
Support a collaborative work environment through continuous communication and relationship building
Apply legal, regulatory and safety compliance knowledge to reduce company risk
Assesses, identify, measure, and monitor customer or business needs and trends
Coach and develop others using career development processes and tools.
Worked closely with personnel, customers, and contractors to resolve problems.
Motivated workers to exceptional performance through implementation of new strategies.
Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Assistant Minister of Music
BEULAH BAPTIST CHURCH
04.2017 - Current
Support the Music Minister with total music programs including recruiting and directing all choristers to imbibe discipline
Co-coordinate and plan Sunday worship services, regularly providing input and oversight for the weekly services
Collaborate with the music minister in reviewing the selection of music for worship services
Establish and coordinated rehearsal schedule and other music services in the church; helping to raise the standard of worship to be more contemporary and have spiritual depth
Co-train and strengthen the individuals on the team by helping them grow in their spiritual formation.
Associate Music Director
SPRINGFIELD BAPTIST CHURCH
04.2016 - 02.2017
Provided technical expertise in the preparation of feasibility studies and reports in coordination with the project manager
Analyzed various economic data, including benefit cost and economic impact of activities
Communicated in a timely and effective manner with team members, staff, leaders, and other members of the congregation about upcoming events.
Owner and Director
CAMP LEVI-BOYNTON BEACH
01.2016 - 08.2016
Worship and Fine Arts Director
SWEET HOME BAPTIST CHURCH
02.2014 - 02.2016
Created and implemented a ministry that communicates through materials/tools, including; graphics, film (sermon bumpers, announcements, testimonies, and shorts.), web, mobile and much more
Provided direction and leadership to worship arts teams during weekly practices Recruited, trained, and developed creative minded people, and scheduling music team volunteers and volunteer worship leaders to support the creative arts and worship projects
Arranged music and parts for instrumentation and assisted with volunteer communication and care
Led the worship arts and service programming teams to plan, produce, and execute creative elements for use in weekend services
Developed a church-wide creative vision and implemented several strategies to build and improve the worship system.
Worship and Fine Arts Director
ST. JOHN MBC-BOYTON BEACH
09.2010 - 02.2014
Education
Bachelor of Science in Technology Management -
American Intercontinental University
Skills
Project/Program Management
Creative Problem Resolution
Data Analysis Planning/Organization
Relationship Building Process Improvement
Leadership/Team Building
Objection Prevention/Handling Time Management Written/Verbal Communication
Civic Engagement Program and Project Coordinator at Gwinnett County GovernmentCivic Engagement Program and Project Coordinator at Gwinnett County Government