Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willie Smith

Lawrenceville,GA

Summary

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.

Overview

13
13
years of professional experience

Work History

On Road Supervisor

UNITED PARCEL SERVICES (UPS)
10.2021 - Current
  • Responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements
  • Encourage sales lead participation through maintaining mutually beneficial customer relationships
  • Respond to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment
  • Manage and work with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
  • Maintain operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
  • Apply an understanding of policies and procedures to situations and operations in a business area
  • Participate in the development and implementation of work process plans to maximize center proficiency and achieve business results
  • Apply knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
  • Maintain employee safety training and certifications
  • Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
  • Conduct performance evaluations and resolve individual and group performance issues
  • Support a collaborative work environment through continuous communication and relationship building
  • Apply legal, regulatory and safety compliance knowledge to reduce company risk
  • Assesses, identify, measure, and monitor customer or business needs and trends
  • Coach and develop others using career development processes and tools.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

Assistant Minister of Music

BEULAH BAPTIST CHURCH
04.2017 - Current
  • Support the Music Minister with total music programs including recruiting and directing all choristers to imbibe discipline
  • Co-coordinate and plan Sunday worship services, regularly providing input and oversight for the weekly services
  • Collaborate with the music minister in reviewing the selection of music for worship services
  • Establish and coordinated rehearsal schedule and other music services in the church; helping to raise the standard of worship to be more contemporary and have spiritual depth
  • Co-train and strengthen the individuals on the team by helping them grow in their spiritual formation.

Associate Music Director

SPRINGFIELD BAPTIST CHURCH
04.2016 - 02.2017
  • Provided technical expertise in the preparation of feasibility studies and reports in coordination with the project manager
  • Analyzed various economic data, including benefit cost and economic impact of activities
  • Identified planning strategies, incorporating REMI (Regional Economic Models Inc.) software in
  • Communicated in a timely and effective manner with team members, staff, leaders, and other members of the congregation about upcoming events.

Owner and Director

CAMP LEVI-BOYNTON BEACH
01.2016 - 08.2016

Worship and Fine Arts Director

SWEET HOME BAPTIST CHURCH
02.2014 - 02.2016
  • Created and implemented a ministry that communicates through materials/tools, including; graphics, film (sermon bumpers, announcements, testimonies, and shorts.), web, mobile and much more
  • Provided direction and leadership to worship arts teams during weekly practices Recruited, trained, and developed creative minded people, and scheduling music team volunteers and volunteer worship leaders to support the creative arts and worship projects
  • Arranged music and parts for instrumentation and assisted with volunteer communication and care
  • Led the worship arts and service programming teams to plan, produce, and execute creative elements for use in weekend services
  • Developed a church-wide creative vision and implemented several strategies to build and improve the worship system.

Worship and Fine Arts Director

ST. JOHN MBC-BOYTON BEACH
09.2010 - 02.2014

Education

Bachelor of Science in Technology Management -

American Intercontinental University

Skills

  • Project/Program Management
  • Creative Problem Resolution
  • Data Analysis Planning/Organization
  • Relationship Building Process Improvement
  • Leadership/Team Building
  • Objection Prevention/Handling Time Management Written/Verbal Communication
  • Microsoft Word
  • Excel
  • PowerPoint
  • Team Leadership Abilities
  • Resource Allocation Strategies
  • Time Management Mastery
  • Performance Metrics Analysis
  • Safety Compliance Knowledge
  • Conflict Resolution Techniques
  • Team Leadership
  • Safety Procedures
  • Decision-Making
  • Workplace Safety
  • Incident Investigation

Timeline

On Road Supervisor

UNITED PARCEL SERVICES (UPS)
10.2021 - Current

Assistant Minister of Music

BEULAH BAPTIST CHURCH
04.2017 - Current

Associate Music Director

SPRINGFIELD BAPTIST CHURCH
04.2016 - 02.2017

Owner and Director

CAMP LEVI-BOYNTON BEACH
01.2016 - 08.2016

Worship and Fine Arts Director

SWEET HOME BAPTIST CHURCH
02.2014 - 02.2016

Worship and Fine Arts Director

ST. JOHN MBC-BOYTON BEACH
09.2010 - 02.2014

Bachelor of Science in Technology Management -

American Intercontinental University
Willie Smith